minha conta não existe [Translation-My account does not exist]

UmUsuarioDeMicrosoft · Jun 10, 2019

eu tenho uma conta de Xbox one e 360 que funcionava normal,eu viajei para aracaju,montei o xbox de um amigo e fui logar minha conta,reiniciei a senha,e apareceu outra conta com numeros e letas aleatorias,quando voltei e fui logar na minha conta não estava
funcionando dizendo que prescisava de uma senha,botei a senha e não funcionou,fui aqui ver a conta,botei o email e a senha,e apareceu uma conta totalmente direferente,qual seria o problema?

[Translation-I have an account of Xbox One and 360 that worked normal, I traveled to Aracaju, I mounted the Xbox of a friend and went to login my account, restarted the password, and appeared another account with numbers and aleatories, when I came back
and went log in my account was not working Saying that I had a password, I put the password and it did not work, I went here to see the account, I put the email and password, and appeared a totally direct account, what would be the problem?]

:)

XBF Brad A

Hello Usuario,

Thanks for coming to the forums. It is most likely you are signing in with a different email. You will need to figure out the original email on the account. If you know the gamer tag you can request a call from support to see if they can assist you further.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

MarcioJunior3

Foi ontem que ocorreu esse poblema, mas até agora nada de recuperar minha conta , tem algum número pessoal que eu possa chamar? Pelo site do Xbox pede pra conectar a conta Mas como conecta se aparece que minha conta não existe

[Edit - Translation] - It was yesterday that this problem occurred, but so far nothing to recover my account, is there a personal number that I can call? On the Xbox website asks to connect the account But how do you connect if it appears that my
account does not exist

xX ZblocK Xx

Não tenho outra conta na Xbox Live.

Infelizmente o jogo não está em minha conta.

[translation]

I do not have another account on Xbox Live.

Unfortunately the game is not in my account.

y Pereira y

Divido minha conta com minha família e ela não consegue colocar minha conta como principal

I Split my account with my family and she can't put my account as the main

MiguelMontoya2

Mas na minha conta não tem nada, apenas fica cobrando dinheiro do nada.

[Translation - But there is nothing in my account, just charging money out of nowhere.]

minha conta não existe [Translation-My account does not exist]