Minha assinatura não acumulou???[Translation-My signature didn't accumulate???]

Hello Matheus,

Thanks for reaching out to the forums. We understand you have a question on your subscription. From what you stated you bought a 6 month subscription then a 3 month subscription. Which should expire then on the date provided. If you have purchased a month,
you will need to request a call from support. They will be able to look at the subscription and charges to see if you have the correct amount of time.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Eu não tinha assinatura nessa conta, portanto fiz a assinatura no dia 30/04 pagando R$ 1,00. Então eu estava sim, elegivel na promoção. E até agora não chegou nenhuma mensagem no meu console.

[Translation-I had no signature on this account, so I signed on the day 30/04 paying R $1.00. So I was, uh, eligible for the promotion. And so far, no message has arrived on my console. ]

Obrigado, mas já fui nele. A questão é que nele só parece constar a assinatura da minha conta, e não a do meu irmão, pois ele ainda não resgatou.

Eu precisaria que ele a resgatasse para ela aparecer na lista de produtos comprados desse site? E se ele fizer isso, seria na lista da minha conta, ou na dele?

-[Translation - Thanks, but I've been in it. The point is, it only seems to include the signature of my account, not my brother's, because he hasn't rescued it yet.

Would I need him to redeem her for her to appear on the list of products purchased from this site? What if he does that, would it be on my account list or his?]

e não sei se essa assinatura funciona no modo normal do xbox,mas eu assinei o gamepass que estava 1 real e retirou do cartão e não contabilizou que tinha a assinatura,então assinei de novo e retirou mais 1 real e não contabilizou que eu tinha assinatura,mas
se eu for em assinaturas diz que eu tenho gamepass que vai acabar em 04/04/19 e o gamepass não funciona e meu medo é de o gamepass começa a funcionar e eu ser banido por ter comprado 2 mês por 1 real

[Translation-

and I do not know if this signature works in the normal mode of xbox, but I signed the gamepass that was 1 real and removed from the card and did not count that had the signature, so I signed again and removed another real 1 and did
not count that I had signature , but if I am in signatures it says that I have gamepass that will end on 04/04/19 and the gamepass does not work and my fear is that the gamepass starts to work and I get banned for having bought
2 months for 1 real]

Essa mensagem de erro ocorre quando você tem uma assinatura ativa, mas a renovação automática está desativada e o instrumento de pagamento que foi usado para comprar essa assinatura foi removido da sua conta ou não está mais associada sua assinatura.

[Translation-

This error message occurs when
you have an active subscription,
but auto-renewal is disabled
and the instrument of
payment that was used to
buy this signature has been removed from
your account or is no longer
associated with your subscription.]