Minesweeper - continually requesting renewal of subscription

Discus and support Minesweeper - continually requesting renewal of subscription in XBoX Games and Apps to solve the problem; The renewal message keeps appearing - I keep ticking 1 year, but every couple of weeks it asks again - getting annoying and worrying as to how many... Discussion in 'XBoX Games and Apps' started by COOL PENGU1N, Jul 30, 2017.

  1. COOL PENGU1N
    COOL PENGU1N Guest

    Minesweeper - continually requesting renewal of subscription


    The renewal message keeps appearing - I keep ticking 1 year, but every couple of weeks it asks again - getting annoying and worrying as to how many times you are charging me - please check

    :)
     
    COOL PENGU1N, Jul 30, 2017
    #1
  2. Canceling subscription

    Be careful when requesting cancellation of your auto renewal or removal of your credit card. Cancelling auto renewal or removal of your credit card on file will effectively cancel your subscription and in most normal circumstances revert you to a Free member.
    Any remaining time on your subscription is normally forfeited unless there is extenuating circumstances and you specifically request reimbursement via token code.
     
    Assassin-7DEB02B5-2491-480E-AD04-D5ABB494DD52, Jul 30, 2017
    #2
  3. XBF Chris J
    XBF Chris J Guest
    Game Pass renewed without having reoccuring payments active

    Hello UliNetzer,

    Sorry to hear about this experience. I recommend
    requesting a refund here
    since you were charged for a gamepass that has been cancelled.

    In the future you may also want to cancel auto renewal for these subscriptions right away if you do not plan on renewing. You can

    turn off auto renewal
    the same day you get the subscription. You wouldn't experience any interruption in services. The option would be right next to the cancel subscription option. Pre paid subscription cards would also help, that's the way I get all of
    my subscriptions.

    Hope this helps!
     
    XBF Chris J, Jul 30, 2017
    #3
  4. choppyseize Win User

    Game pass automatic renewal does not requested

    You have to sign into the account with the subscription and turn off auto renewal. Otherwise it will continue to bill you.

    The link to request a refund is here
  5. OG Gamer Win User

    Game pass automatic renewal does not requested

    You have to sign into the account with the subscription and turn off auto renewal. Otherwise it will continue to bill you.

    The link to request a refund is here
    yes that the same with subs i think
  6. NaZoooom Win User

    microsoft not giving me my money back

    Hi Remuxi,

    This is not a scam, the onus is on you as an individual when signing up to subscriptions to manage them and disable auto-renewal if you do not want to continue with the service. If you forgot, then that is on you and not the service and therefore should
    not be labelled a scam.

    As for your refund request, if you are eligible for a refund check out the How to make an Xbox digital
    product refund request
    support page.
  7. ashrafqadir Win User

    Xbox live gold

    you must renew the xbox live subscription to continue playing on line
  8. Mister Maka Win User

    Bought 1year subscrption but asked to renew every month

    Hey there gerharden.

    Odd that it's continuing to ask you to renew. Did you have a previous subscription that is expiring soon, by chance? If so, once that subscription ends and your new subscription starts, it should stop notifying you to renew.
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Minesweeper - continually requesting renewal of subscription

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