Minecraft wont launch or download

Hikoreee · Jan 20, 2021

Whenever i try to load into the game i get onto the title screen and it kicks me out of the game i uninstalled and tried reinstalling and everytime it says that the installation stopped i was able to play the game before and now this is a recent issue i
just wanna play my game any info on how to fix this would really be appreciated

:)

XBF Zineb F

Hello there @Hikoreee, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the installation issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through
the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

In case the issue still persists after the previous steps have been performed here is the official link to all the troubleshooting steps that can help sort this out for you.

The link: https://support.xbox.com/en-US/help...game-or-app-installation-problems-on-xbox-one

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

NoMercyRussian

....alrighty then. Nevermind.

NoMercyRussian

Alright, this just escalated. NOTHING will launch. Not even Disc games!

Lofreco

I downloaded and PAID for the game. Wont launch. How do I get a refund?

XBF - Dom

Thank you for the update!

I suggest signing out of the Xbox app and signing back in before trying the launch the game again. If that doesn't work, then signing out of the Minecraft launcher and signing back in before trying to launch the game.

Also, can you verify which version of Minecraft you are playing? Is it Java or Bedrock?

If you're playing Java, you can try downloading the alternative download from the Minecraft website here: Minecraft Alternative Downloads | Minecraft. Uninstall your current launcher before installing the new one and launching it.

Thank You,

XBF Dom

Minecraft wont launch or download