Minecraft (windows 10): Everything I bought at Marketplace is locked

LulaSK · Nov 9, 2021

I bought Jurassic World and Dragons in Marketplace (may 2021, Minecraft Bedrock, Windows 10). I played several month with them and now both appears locked. I paid for them, I new a fix now.

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Can you find the content in your purchase history and the purchase status is ''completed''? You can check your purchase history through this link.

https://account.microsoft.com/billing/orders/

Also, check that the account that purchased the content is logged into the Microsoft Store app on your Windows. Open the app and in the upper right corner you can check and log in to the correct account.

ArminatorX

Please check under https://account.microsoft.com/billing/orders/ if your purchase for Minecraft Windows 10 shows up.

Be aware that Minecraft for Windows 10 is different from Minecraft on Xbox and also different from Java Minecraft on PC. If you bought Java Minecraft BEFORE Oct. 2018, you need to sign into your Mojang account on the Minecraft.net website, and can redeem
a code for Windows 10 Minecraft.

After you got Minecraft for Windows 10, make sure you sign in with the same account that you bought it. Open the Windows 10 store, check that's the right account in the upper right.

Then open the menu and check your library. If you bought Minecraft 10 with that account, you will find it there.

RaiN122

Hi,

I have almost the same problem, I've purchased Minecraft for Windows 10 Master Collection, everything works fine, I have the addons too, but on the Marketplace I have 0 Minecoins. Is there something I should be doing to get the 1,000 Minecoins?

Thanks,

RaiN

XBF Diego M

Hi Dieselstar86,

Upon further research it seems this is a known issue with the Minecraft Marketplace for Windows 10 users. As this is a Mojang Support issue, which they have acknowledged and are working on a solution, we will be locking this thread
since there is nothing else that can be done about this issue on the Xbox forums. All you can do is wait for Mojang to fix the Minecraft Marketplace for Windows 10 users. I suggest staying updated on their server status Twitter page: https://twitter.com/MojangStatus

Thank you for understanding, have a great day!

Kixxed

I bought Minecraft Windows 10 Edition on the Microsoft store

Minecraft (windows 10): Everything I bought at Marketplace is locked