Minecraft Windows 10 Bought Twice No Refund

Cyclemanb · Apr 25, 2020

I bought my son Minecraft for Windows 10 under my account. He could never see it on his account to play. We have a family shared account. I reached out to support....nothing but canned generic replies. I keep reaching out. I try to find a number to call.
..nothing. So I buy the game again directly from his account and after a ton of hoops finally get it to work. Reach out again to support and now they say its past the thirty days and close the ticket!!! So even though I had to buy this game twice they will
not refund either one to make this right. This is criminal!!

:)

Cyclemanb

Ok, so an update. They refunded my money, but then they disabled the game that was working. So, thanks for nothing.....Is there no one that can help with these install issues? Why do I get no replies?? Help please.

ArminatorX

Please check under https://account.microsoft.com/billing/orders/ if your purchase for Minecraft Windows 10 shows up.

Be aware that Minecraft for Windows 10 is different from Minecraft on Xbox and also different from Java Minecraft on PC. If you bought Java Minecraft BEFORE Oct. 2018, you need to sign into your Mojang account on the Minecraft.net website, and can redeem
a code for Windows 10 Minecraft.

After you got Minecraft for Windows 10, make sure you sign in with the same account that you bought it. Open the Windows 10 store, check that's the right account in the upper right.

Then open the menu and check your library. If you bought Minecraft 10 with that account, you will find it there.

Miles_

Also please make sure you bought the right version. There are three Minecraft games in Microsoft Store.

They are -

Minecraft(If you want to play it on Xbox One, you should buy this version)

Minecraft for Windows 10

Minecraft for Windows 10 Mobile.

Minecraft and Minecraft for Windows 10 share the same pic in Microsoft Store.

TheGamingLord

Minecraft Dungeons is not a Play Anywhere title, if you bought the Windows 10 version, even if you input the code on your Xbox, you still redeemed the Windows 10 version of the game.

You can still ask for a refund/exchange to get the Xbox version, if it has been less than 14 days it should be a relatively easy process.

https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

KindGryphon

Hello!

So, I purchased minecraft java edition twice. I bought the account today in the morning and I don't want it. Is it possible to refund?

https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy

Minecraft Windows 10 Bought Twice No Refund