Minecraft - Win 10 problem

AnoniTin · Jan 6, 2020

Hello everyone and thank you for your time.

I've been trying to redeem my Windows 10 Minecraft Edition since I have bought Java Minecraft before the 19th of October of 2018.

When I click on "redeem" it says an e-mail with my code is going to be in my inbox. But although I tried many times, there is no e-mail.

How can I solve this? Any idea?

Thank you in advance.

:)

AnoniTin

Thank you so much for your fast answer Brad. I will try everything you mentioned here.

XBF Brad A

Hello AnoniTin,

Thanks for coming to the forums. We understand you are not receiving code for Minecraft windows 10. You can try and reach out to
Mojang support as they are the developer. You can also try to request a call from Xbox support and see is they can assist you.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Mastermarc1000

verwend PC mit Win 10 Pro 64bit v1903

Minecraft v1.12.1

Netzwerkverbindung ist OK

_______

[Translation - use PC with Win 10 Pro 64bit v1903

Minecraft v1.12.1

Network connection is OK]

StuartATrueRed

Yes you can use the same account on Minecraft Win 10 and Minecraft PE.

Ackis

Can you host and your friend join you?

Minecraft - Win 10 problem