Minecraft Will Not Sync With Cloud - Saved Games Gone :(

Hot Dog Tony · Nov 10, 2016

Hello,

I recently left the Xbox Preview Program because it was forcing a system update too frequently (average every 2.5 days). I run a Minecraft world for about 6 friends so you can see this is less than optimal.

After leaving the Preview Program all of my Minecraft saved games (our world and backups) are no longer available. Not only that, but when I first start Minecraft and select "play game" it will not sync with the cloud to retrieve my saves. I constantly
get "We couldn't get your latest saved data" and no matter how many times I click "try again" it won't sync.

I've tried my luck with official xbox support (and windows support) and unfortunately they have not been able to resolve this issue. We have poored hundreds, perhaps even thousands, of hours into this world I would hate for it to disappear just because
of leaving the Preview Program.

Here's a list of some things I've tried:

1) Factory Reset

2) Remove account / Add account

3) Wired / wireless connection

4) Power cycle console

5) Uninstall / Install Minecraft

6) Many tricks from the community when this happened to them. (ex: going to offline mode, sign out, go online, start Minecraft, then sign in profile from Minecraft menu ...this by the way, freezes my game for some reason, switching profiels from within Minecraft,
etc...).

I've read cases where Microsoft support can actually alter the saved game in the cloud and allow it to sync, I'm hoping I can find some sort of answer here. We are all very sad Any help will be greatly appreciated.

Cheers,

:)

BaddestJam2 · Nov 10, 2016

Minecraft world gone after power failure

I was happily playing in my one year old Minecraft world when all of a sudden the power went. 2 hours later I restarted my Xbox One and Minecraft and everything was fine until I came the selection of the worlds - my world was gone! I have already tried to
clear local saved games and re-install Minecraft with the hope the system would sync the game from the cloud but this did not happen. Mojiang does not provide any technical support.

Any idea what I can do to get my Minecraft world back?

Atomic Cabbage · Nov 10, 2016

Corrupted save file on console

Xbox One-Minecraft. A power glitch during save created a corrupted minecraft saved game file, unable to sync. Need to restore from the cloud or lose months of work. Any way to do that?

Hot Dog Tony · Nov 23, 2016

12 days and no reply, still no saved games

sad face

ArminatorX

You might be lucky, that the cloud save hasn't been updated with the crashed world yet.

In that case, try the following:

Go to the Minecraft tile in "My Games and Apps", and press the Menu button. Choose to manage the game.

WARNING! The following steps will delete the local save storage! If the other worlds haven't been synced with the cloud, your saves will be gone!!!

So if you are willing to take that step, clear the LOCAL save storage of your Minecraft game.

DO NOT choose to delete the games from all consoles (i.e. the cloud storage)!!!

With the local save gone, start Minecraft.

The console will then try to re-sync the local saves from the cloud.

If that worked, you might have a working world from a previous save.

To prevent such things happening in the future, consider backing up your worlds regularly with these instructions: https://help.minecraft.net/hc/en-us/articles/360034754912-Backing-up-Minecraft-worlds-

Hot Dog Tony

12 days and no reply, still no saved games

sad face

DrifterX22

If the information was deleted from the cloud or the auto save feature replaced the saves which then synced to the cloud the information is then gone.

Mikeysoonerfan

Sounds like your save got corrupted when you dashboarded. I wonder if you have a save in the cloud, has the game synced at all when you start the game? If there isnt a cloud save might just be gone.

XBF Javier R

Hello Edenquartz,

We thank you for bringing this inquiry to our forums community, and understand that this concerns the cloud saved data for Minecraft not syncing properly.

If you have played the same world that you're trying to access on another console, you could launch Minecraft and the cloud save would overwrite the current save therefore restoring the world.

Unfortunately, if you have not accessed this world on another console, then the world would not be recoverable.

We do advise to review our syncing Xbox One game saves to the cloud error messages support article for
information on cloud sync errors.

Let us know if this information was helpful, and we wish you the best!

Minecraft Will Not Sync With Cloud - Saved Games Gone :(