Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game...

Discus and support Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game... in XBoX Accessibility to solve the problem; I purchased Minecraft on this account many years ago and I am able to play the game normally, however I am unable to redeem the 15th anniversary cape... Discussion in 'XBoX Accessibility' started by L 5, Jan 23, 2025.

  1. L 5
    L 5 Guest

    Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game...


    I purchased Minecraft on this account many years ago and I am able to play the game normally, however I am unable to redeem the 15th anniversary cape on the official website as it says I have not purchased the game.

    This is false, I have purchased many years ago, have migrated twice, and I am able to play on servers and realms normally. I am even able to change my in-game Java username on the official website, and it shows the game in my library. However, when I go to the page to redeem the 15th anniversary cape it tells me to buy the game again. I do not have this issue with any of my other Minecraft accounts so I don't know why this error is occurring for this one.

    :)
     
    L 5, Jan 23, 2025
    #1
  2. Rodrigo Oliver Win User

    Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game is already in library)

    Hello L 5,

    This has been affecting more users, Mojang* is aware of the issue and is looking to fix it.

    https://x.com/MojangStatus/status/1791532669370593585

    [​IMG]

    A simple fix that has worked for some users, including myself, was to sign out and then sign back in.

    If that does not work, you can try to access the site using an alternative browser or enable your browser's InPrivate mode.

    To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

    You can also press CTRL+SHIFT+N keys together on your keyboard.

    https://www.minecraft.net/15th-anniversary?mcRef=redeemCape

    [​IMG]
  3. Rodrigo Oliver Win User

    Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game is already in library)

    Hello L 5,

    I am glad it worked out!

    Thank you!

    -----
    Give back to the Community.

    Help the next person who has this issue by indicating if this reply solved your problem.

    Click Yes or No below
  4. L 5 Win User

    Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game is already in library)

    It doesn't let me submit a help ticket, it has a field that asks me to put "What is the subject of your question" but it doesn't let me write anything in it. It only has a drop down menu that says "Delete Account" but I do not want to delete my account. When I try writing my own question into the text box it says "No Options" and leaves it as blank. But it is a required field for submitting the ticket. What do I do?

    EDIT: I ended up changing the report category to "Realms Info" even though it is not a realms related question, and it let me submit a report. Nothing else would let me submit one.
  5. L 5 Win User

    Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game is already in library)

    I was finally able to redeem the cape, thank you for your help
  6. Rodrigo Oliver Win User

    Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game is already in library)

    Hi L 5, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    In this situation, the best course of action is to contact Support.

    I kindly ask you to speak with Minecraft Support.

    Please enter this link:

    https://help.minecraft.net/hc/request/new

    I hope this helps.
Thema:

Minecraft website tells me to buy the game again, cannot redeem 15th anniversary cape (Game...

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