Minecraft Transaction ID recovery after Migration

Nikhil26 · Jan 2, 2024

Hey everyone,

So my Minecraft account was bought a while ago (2018), and I accidently deleted the email containing the Transaction ID not knowing its importance. I wanted to regain that knowledge, so I went to this site made by Mojang for help: What Is a Transaction ID? I have all the required parts for recovery such as date of purchase, cardholder, etc., but I cannot contact Mojang to recover the ID because of migration. I also checking Microsoft billing history but since the purchase was not made through Microsoft the info is not there. Is there any way for me to regain access to my Transaction ID after migration, or is it lost?

Thanks,

Nikhil

:)

Rodrigo Oliver

Try the first link I sent you, and follow the prompt, even though is not the specific problem, a Microsoft Support Agent will help you.

Nikhil26

Thanks for your help Rodrigo.

Unfortunately, when I try to contact support, the closest problem I can find to my own is "I forgot my password" and when I talk to the automated assistant, it seems extremely lost at what a Transaction ID for Minecraft even is. Is there another way to contact support, or should I just continue under the pretense that I need help resetting my password?

Thanks for your help!

Rodrigo Oliver

Hi Nikhil26, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

I kindly ask you to speak with the XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and try to solve this.

Rodrigo Oliver

You can submit a ticket on the Minecraft website as well:

https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811

Nikhil26

I already tried this and this message came back:

Hello,

Thank you for contacting us for help with your Java Edition account.

As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.

If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support.

For further information about the end of account migration, please visit this article.

Regards,
Minecraft Support

This is why I came here to see if Microsoft could help.

Minecraft Transaction ID recovery after Migration