Minecraft, the error "clip license device id does not match the device id in the bound...

Hi Lame1909, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen when you switch devices or change regions.

To resolve this issue, you will need to contact Xbox Support. They will be able to assist you in updating the device ID on your license so that it matches the device ID on your new device.

Please enter this link to contact support: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hi Omega97,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch Xbox games and is unable to because you are getting CliP license device ID not matching error message. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

I would like to ask if you have already done some troubleshooting steps on your end so we can avoid redundancy?

We understand that for non-Xbox games, you won't encounter the error. It is weird that you are getting that error knowing that you have not done any change on your hardware parts. Nevertheless, you can still try the troubleshooting steps provided by the independent adviser on this thread: clip license device id does not match the device id in the bound - Microsoft Community.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,





Xbox Forum Moderator

Microsoft Community

Hello Trfndoekoop, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. I was researching in one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/c9b669a2-ac8b-46fb-bb99-eeeca6efbc3d)">https://answers.microsoft.com/thread/c9b669a2-ac8b-46fb-bb99-eeeca6efbc3d) Gerardo C. independent advisor , shows that the solution to the problem can be solved by following these steps:

"Please try to solve the problem you are experiencing by resetting the Windows Microsoft Store cache. To do this, you must press the Windows + R keys, and enter the command "WSReset.exe" without the quotes and wait for it to finish "After the process, you will know that it is finished when the Microsoft Store opens automatically and the command prompt closes. Please note that this process may take a few minutes. Once finished, you will need to restart your PC and check if the problem is solved."

Information Source (Credits): https://answers.microsoft.com/thread/c9b669a2-ac8b-46fb-bb99-eeeca6efbc3d

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hello

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully

Leonardo_Y

Microsoft Moderator

Hello TroyKemp1,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.





We’d like to know more about it in details so that we can provide a more accurate resolution for you.

• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.



Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure the game is up to date

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Check for updates.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Repair the game

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Verify and repair.
   

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Uninstall and reinstall the gameIf you're having trouble getting a game to play, uninstalling and then reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

Some games can even repair the original files without you having to remove the game completely. However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, follow the steps in:

How to install and uninstall a PC game on a Windows device

Additional troubleshooting can be found here: "Your Game License cannot be authenticated" error message – Microsoft Flight Simulator Support (zendesk.com)

UNINSTALL & RE-INSTALL THE XBOX APP

1. Launch Microsoft Flight Simulator and sign out
   
2. Close Microsoft Flight Simulator
   
3. Log out of the Microsoft Store app
   
4. Log out of the Xbox app for Windows 10 PC(if installed)
   
5. Log out of the Xbox Companion App (if installed)
   
6. Uninstall the Xbox app for Windows 10 PC(if installed)
   
7. Uninstall the Xbox Companion App(if installed)
   
8. Reboot the computer
   
9. Install the Xbox app for Windows 10 PC from here
   
10. Sign in to the Microsoft Store app and the Xbox app with the Microsoft account used to purchase Microsoft Flight Simulator
    
11. Launch Microsoft Flight Simulator from the Xbox app and sign in with the Microsoft account used to purchase Microsoft Flight Simulator
    

SIGN IN TO WINDOWS WITH YOUR MICROSOFT ACCOUNTIf you're using a local (offline) account we recommend switching to a Microsoft account instead.

1. Open Settings.
   
2. Click on Accounts.
   
3. Click on Your info.
   
4. Click Sign in with a Microsoft account instead option to link the account with a Microsoft account.
   
5. Log in with the email address you used to purchase Microsoft Flight Simulator
   

NOTE: If you have more than one Microsoft account and/or you purchased Microsoft Flight Simulator with a different address than your main Windows 10 account, we recommend adding a Windows 10 user profile for the account used to purchase the game. To add or remove Windows 10 user profile on your PC, follow the steps detailed in this article:

Add or remove accounts on your PC

CORRUPTED OR MISSING WINDOWS 10|11 UPDATEIf your issue is caused by a missing or corrupted Windows 10|11 update, you might need to reset your PC or remove an update.

To do so, simply follow the instructions detailed in this article: Windows 10 recovery options



CORRUPTED WINDOWS 10 PROFILEIf refreshing the connection to Xbox Live didn't solve the issue, it means your Windows 10 user profile is corrupted.

Please follow the instructions from this article: Fix a corrupted user profile in Windows.

After creating a new Windows 10 user profile, you will be able to reinstall the game with the same Microsoft Account/gamertag.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.