Minecraft starter collection window 10 recurring purchase

KayteeLee · Nov 17, 2020

I purchased minecraft for windows 10 starter collection and I thought it was a one time purchase. I couldn't see anything about the subscription or repeating charge. When I looked on my chase, the charge said it was a repeating
charge. So I sent the request refund before 14days since I bought the app, but they said I can’t refund that because It’s been longer than our refund policy allows for digital game products. I wanted to contact x box to solve this problem, but
there isn't an available call or chat for this recurring subscription cancel. If it is related to subscribe then let me know how to cancel it. Or if not, I want to refund it.

:)

StuartATrueRed

Are you sure you have purchased the correct version of Minecraft. The Xbox One version can also be bought from the Microsoft Store on Windows 10 too.

here is the link for the Windows 10 version, in case you did purchase the console version by mistake.

https://www.microsoft.com/p/minecraft-for-windows-10-starter-collection/9n4km90ctzt6

OldManScud

This is a community forum, so you'll still want to get ahold of support for any refunds. But you should be able to log into your MS account (https://account.microsoft.com/) and check the Subscriptions section to make sure you cancel any subs you did not
know you had. I'm guessing this charge is you signed up for the Minecraft Realms servers or something long those lines.

XBF Leo G

Hello Capullo19,

Thank you for posting on the Xbox forums. We understand that you are interested in purchasing the Windows 10 edition of Minecraft. The game is not sold by itself. You must purchase the

starter collection or the master collection. The link that we provided will guide you to the section of our store that sells both collections. You can log in to the website with the Microsoft account that you would like to own the game on and complete the
purchase. We hope this information helps!

Lucas Lauer

Hello, Luka. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

There are two versions of the Minecraft Starter Collection: one for Windows (Minecraft for Windows Starter Collection) and one for Xbox (Minecraft Starter Collection).

If you purchased the Minecraft for Windows Starter Collection (which is not compatible with console), you would need to ask for a refund of it and then purchase the right version for the console.

To ask for a refund of the game, please go to:

https://xbox.com/refunds

Just sign in with the Microsoft account that made the purchase and you should be able to ask for a refund.

Feel free to ask back any questions.

XBF Brad A

Hi Luly,

Thanks for coming to the forums. The reason there is no option to install. There are only the

starter collection and master collection for sale. A lot of different games are doing this now, where the base game is not able to be purchased on its own.

Thanks,

Brad

Minecraft starter collection window 10 recurring purchase