minecraft shop doesn’t work

Hi Caroline,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues purchasing items from Minecraft Marketplace as of this moment.

Upon checking the Mojang bug tracker, there are multiple reports as of this moment about the same issue. This means that there are multiple users who are currently affected by this. Here are some samples from the very recent posts for your reference:

https://bugs.mojang.com/browse/MCPE/issues/MCPE...

https://bugs.mojang.com/browse/MCPE/issues/MCPE...

Rest assured that your Minecoins will not be affected. Kindly try accessing the marketplace again after few minutes or check for status updates from the official Mojang bug tracker for resolution.

https://bugs.mojang.com/

I want to make sure that you will get all the assistance that you need. If you have account-specific inquiries, I recommend that you submit a ticket directly to Minecraft support so you can be guided by Minecraft specialists. In this way, we can be assured that your case will be logged, attended and monitored in a timely manner. Please use this link:

https://help.minecraft.net/hc/request/new

Please note that in this public community forum, we are gamers like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hi, have you tried plugging it in to a different outlet/socket?

If it still doesn’t work then I would take it back to the shop and replace it. It should still be under warranty.

This may be a problem in the game it’s self. Try checking the controls for Minecraft.

If that doesn’t work, reply.

This offer is valid until January 31, 2018, after which time you will need to purchase a digital version of Minecraft.

Since we support for Xbox and we don't have your Playstation account, I suggest to contact to Sony Playstation and they'll help you out with the account access and login.