Minecraft saying "Buy now" Instead of "Play"

Hi Łukasz! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

It might be possible that the game was purchased on a different account but using the same payment method.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello miljenko0103,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble launching Minecraft. This sounds like a frustrating situation.



There are a few possible reasons why you might not be able to access your Minecraft account after migrating it to Microsoft. Another reason is that there might be a glitch or an error in the migration process that caused your Minecraft account to be disconnected from your Microsoft account.



To help you resolve this issue, please follow these steps:



- First, make sure that you have the latest version of the Minecraft launcher installed on your device. You can download it from Download Minecraft & Server Software | Minecraft.

- Second, try to sign in to your Microsoft account on the Minecraft launcher using the same email and password that you used to migrate your Minecraft account. If you don't remember your password, you can reset it from Recover your account (live.com).

- Third, check if your Minecraft purchase is still visible on your Microsoft account. You can do this by going to https://account.microsoft.com/billing/orders and looking for Minecraft in your order history. If you don't see it there, you might need to contact Microsoft support to restore your purchase.

- Fourth, if you still can't launch Minecraft, you might need to contact Mojang support to verify your ownership of the game. You can do this by going to Contact Us | Minecraft Help and filling out the form with your details and proof of purchase.



I hope these steps will help you get back to playing Minecraft soon. If you have any other questions or concerns, please let me know. I'm here to assist you.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hi YanYann!

Thank you for your support! I will be contacting my friend soon! I will be back once I have a response from him. Thanks!

Hello Ikachenko,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to settle things out and play the game you redeemed on your account. Just a reminder, we are not able to double check your account and purchases here manually since we do not have the option to. There could be a lot of possible reason why your friend is being asked to purchase the game.

First, your friend might be logged on to a different account.

Second, the Minecraft token/gift card your friend used to purchase the game has expired or was not properly redeemed. I recommend that your friend check the expiration date of the token/gift card.

If the issue persists after checking everything, it would be the best to contact our dedicated Xbox live support so that they can manually check your friend's account, purchases, and codes redeemed on his account.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network. (Disclaimer: You may need to change the language of the page by going to the bottom left part of the page)

Hope I helped!

YanYannn
Microsoft Community Moderator