Minecraft realms subscription issue

Hi DianeMcAdams! My name is Ricardo an independent advisor ready to help you with this situation!

Minecraft Realms and Realms Plus are subscription-based services that let you play Minecraft online with friends and family on your own personal server and, depending on the service, give you access to a catalog of Minecraft content, including skins, worlds, and resource packs. You can subscribe to Minecraft Realms or Realms Plus with the latest Bedrock Engine-based version of Minecraft found on mobile, VR devices, Nintendo Switch consoles, Xbox consoles, and Windows 10 computers.

If you play Minecraft on a PC (using the Java Edition), a separate Minecraft Realms subscription service is available. To learn more or to manage your subscription, visit the Minecraft Realms FAQ on the Minecraft website.

https://minecraft.net/realms/faq/

Hello, nqburn. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Important: Please refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, could I know if you're able to disable recurring billing for this subscription? That way you will not be charged the next month, and it will be canceled.

You can do this by going to your subscriptions page https://account.microsoft.com/services > manage subscription > turn off recurring billing.

If you were able to turn off recurring billing, and you want to ask for a refund, you can do this by filling out the refund form below:

https://support.xbox.com/forms/request-a-refund

You can obtain the order number here:

https://account.microsoft.com/billing/orders

I hope you can get a favorable resolution as soon as possible.

Arturo.

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

I understand the problem you are having and I am sorry for that.

Since this is a Realms-related issue, the best thing to do would be to contact Minecraft (Mojang) support, where they can best assist with Realms issues, as they have the right tool for that. Here on the community forum, we do not have access to any account data or information.

https://help.minecraft.net/hc/en-us/request/new...

If your Minecraft Realms subscription was paid for on 26.12 but is now showing as inactive, it is possible that there was an issue with the payment or with the subscription itself. To resolve this issue, you should try the following steps:

1. Check your payment history: Go to the Microsoft account website and sign in with your Microsoft account. Then, go to the Payment & billing section and check your payment history to see if the payment for Minecraft Realms was successful.
   
2. Check your subscription status: Go to the Xbox app or Xbox website and sign in with your Microsoft account. Then, go to the My games & apps section and check the status of your Minecraft Realms subscription. If it is inactive, you may need to renew it or purchase a new subscription.
   
3. Contact Microsoft support: If you are still unable to access your Minecraft Realms subscription after trying the above steps, you may need to contact Microsoft support for further assistance. You can do this by visiting the Microsoft support website or by calling their customer support hotline.
   

It is also possible that there was a problem with the payment or with the subscription itself, in which case Microsoft support should be able to help you resolve the issue.

Hello S0vuhkin01,

Thank you for reaching out to the Xbox Forums! I understand that you’re looking to refund your Minecraft Realms subscription. To do this, you may need to contact Mojang directly. I will list a couple of articles below that will direct you to the proper channels. Please keep in mind that Minecraft Realms subscriptions may not be eligible for a refund.

If you have not done so already, this guide will show you how to cancel your subscription.

Cancel Minecraft Realms Subscription

To review the Mojang Refund Policy, please review the article below. Scroll down to the Minecraft Realms portion for additional details on how to connect with Mojang and possible solutions for your Minecraft Realms subscription.

Mojang Refund Policy

Hope this helps!

-Tali

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