Minecraft Realms Subscription Charged Me For Free Trial

I have just had a look at it shows you have to have a 10 user subscription to get a free trial.

We offer a free 30-day trial of Minecraft Realms to players who have not previously had a Realm and have signed up for a 10-user subscription.

I redeemed this perk this morning and it doesn't work at all. If I try to go to realms in-game, using java edition as instructed, it just brings up a screen with a link to try a free trial, or a link to buy a realm. When I go to my microsoft account to look at my subscriptions it lists me having a minecraft realm for the next three months.

I'm about ready to cancel my subscription right now. Don't want to be charged when it rolls around for nothing. If it says I have a realm then why don't I have a realm in the game?

Check it out on My Profile (minecraft.net) If you've got Minecraft Realms it shows up there

There is a free trial for Minecraft Realms when you first subscribed

If you were charged twice, contact Minecraft Support (not Microsoft Support) to get your refund

Hi there! This is Virginia O.

I understand that you want to cancel your Minecraft Realms subscription.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please make sure that you're signed into the correct Microsoft account that was used to activate the free trial because if you are logged into a different account, the subscription won't appear.

Once you already have the correct account where the trial for the Realms subscription was activated, go to the Microsoft Account Subscriptions Page: https://account.microsoft.com>; Services & subscriptions and look for your Minecraft Realms subscription.

If the subscription appears, click Manage next to it and select Turn Off Recurring Billing.

Thank you for your cooperation.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

According to Mojang: "If you have never purchased Realms Plus before, you can start a free trial for Realms Plus for 30 days. After your trial is over, you will be charged the appropriate subscription fee every month."

This means if it's not showing in your marketplace you have already used the subscription before.

In regards to your second question, yes, you will be needing an Xbox Live Gold subscription which is required to play a paid online multiplayer game such as Minecraft.

This information is also included on the link provided, according to Mojang's FAQ page:

"WHAT DO I NEED TO GET A REALMS SUBSCRIPTION

If you are playing Minecraft on Windows or an Android or iOS device and already have a free Microsoft account, you are ready to go! If you are playing Minecraft on a console, you will need to have an active subscription to your console’s network service:

Xbox Live Gold (Microsoft Xbox consoles)

PlayStation Plus (Sony PlayStation consoles)

Nintendo Switch Online (Nintendo Switch consoles)"

Here you go, Shaun: https://www.minecraft.net/en-us/realms/how-buy-...