Minecraft Realms Plus - Something Went Wrong

ScottS_866 · Mar 30, 2020

Submitted Mojang Support on 3/25/2020. Resubmitted 3/29/2020. I purchased Realms Plus on March 24th so my 10 year old could collaborate with friends during our "stay at home" order. He and was able to invite a friend. When he tried on the 25th we received
this error message "Incomplete Realm" along with the following: "It looks like we didn't finish things last time. Let's complete creating you realm now." The only option is hit "OK". After doing so we get the following message: "Something Went Wrong" followed
by "Your Purchase Succeeded, but we couldn't create your realm right now. We will create your Realm as soon as possible. Check back later on this device." "Back to Store" is the only option. When we select that, Minecraft asks for him to Purchase Realms
Plus again and does not show that we have a subscription. However, when we check my subscriptions in Minecraft settings, it shows we have 3. It has been four days and he still cannot create a Realm. We have a PDF with screen shots of all of this we can
share. Please help.

:)

Lucas Lauer

Thanks for sharing the screenshots. May I know what exact device and iOS version are you using?

Lucas Lauer

Hello, madokastan. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please tell me when exactly do you receive this error message? Do you receive it when trying to open Minecraft, play on a server or setup your Realm? If possible, would you please share a screenshot with the message?

Also, what exact device and iOS version are you using?

Waiting for your reply.

madokastan

I’m using an ipad. To be specific, it’s a model A2197!

Lucas Lauer

Thanks for sharing this. Looks like this issue happened with a few players and only Mojang support can fix this. You can see the bug report on Mojang website (from 07/May/20) and it is still unresolved. The only players that got this resolved needed to contact Mojang support and they manually validated the player subscription and activated the Realm. So I would suggest you to reach to them for this. Please take a look at the bug report at:

https://bugs.mojang.com/browse/REALMS-3620

nh16nm

I am having the same issue. I found this Reddit post about it,(https://www.reddit.com/r/realms/comments/c12hov/your_purchase_succeeded_but_we_couldnt_create/)
but am unable to figure how to get it resolved. If you figured out how to fix this please let me know. I am having the same problem but it started on 6/23/2020.

Minecraft Realms Plus - Something Went Wrong