Minecraft realms Payment error

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Axel

Where did you purchased the realm? If you did it via Windows or Xbox, please check if the subscription appears active here:
https://account.microsoft.com/services

if you purchased the subscription on another platform please check there.
Let me know if it appears active.

If yes, where are you playing minecraft? Xbox, PC, PS, Nintendo switch or mobile?
(This is to give you the proper troubleshooting steps)

And... Tell me what did you tried so far to fix this?
In that way I can advise you different things or how to proceed

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Axel

Where did you purchased the realm? If you did it via Windows or Xbox, please check if the subscription appears active here:
https://account.microsoft.com/services

if you purchased the subscription on another platform please check there.
Let me know if it appears active.

If yes, where are you playing minecraft? Xbox, PC, PS, Nintendo switch or mobile?
(This is to give you the proper troubleshooting steps)

And... Tell me what did you tried so far to fix this?
In that way I can advise you different things or how to proceed

Was on pc Microsoft store I think, and It looks like is working but is not, i haven’t did nothing for fix it

I see, so. The subscription still appears active and you're able to see it in your order history with status completed. Right?

Please try this:

First uninstall actual minecraft launcher.
(Don't forget to backup worlds if necessary)

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account.
Install minecraft launcher and check if the real appears now

Hello Burgi Burgoa,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

To answer your question, the payment method will differ on what device you are using in playing the Minecraft. The Minecraft Realms subscription from the website (plans | Minecraft) will take credit/debit card. Which they offer monthly recurring and packages for one time charge for 30, 90 & 180 days. You may also use different payment option available if you are playing Minecraft from Android and iOS. On console, subscription may differ when playing Minecraft Realms, for Xbox you'll need either Xbox Live Gold or Xbox Game Pass Ultimate subscription and for Nintendo Switch you'll need Nintendo Switch Online subscription. However, it has not been mention if you can use Gift Card as payment option.

Resources:

Minecraft Realms Plus Creation FAQ – Home

Realms for Java | Minecraft

Minecraft Realms and Realms Plus | Xbox Support

plans | Minecraft

Hope this helps! Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

If your Minecraft Realms subscription was paid for on 26.12 but is now showing as inactive, it is possible that there was an issue with the payment or with the subscription itself. To resolve this issue, you should try the following steps:

1. Check your payment history: Go to the Microsoft account website and sign in with your Microsoft account. Then, go to the Payment & billing section and check your payment history to see if the payment for Minecraft Realms was successful.
   
2. Check your subscription status: Go to the Xbox app or Xbox website and sign in with your Microsoft account. Then, go to the My games & apps section and check the status of your Minecraft Realms subscription. If it is inactive, you may need to renew it or purchase a new subscription.
   
3. Contact Microsoft support: If you are still unable to access your Minecraft Realms subscription after trying the above steps, you may need to contact Microsoft support for further assistance. You can do this by visiting the Microsoft support website or by calling their customer support hotline.
   

It is also possible that there was a problem with the payment or with the subscription itself, in which case Microsoft support should be able to help you resolve the issue.