Minecraft Realm charged me but won't let me access it

I can't find any transaction for it on my accounts but I obviously bought the game years ago before it was migrated otherwise I wouldn't be able to play, and I had a realm subscription a few years ago that is expired, I just want to be able to play my old realm. It feels like every time I try to play minecraft on PC there's so many issues these days, puts me off wanting to play again.

Thank you for your response. I totally understand where you are coming from with these in-game errors as I'm a gamer myself.

It seems the only best option is to have you contact Mojang as they can possibly locate the Microsoft account where your Minecraft account was migrated from their server database.

You can contact them here at this link:

https://feedback.minecraft.net/hc/en-us/request... or https://help.minecraft.net/hc/en-us/request/new...

After submitting the ticket, you will receive an update from them within 24 - 48 hours.

Thank you for your time. I hope you have a great day!

Hey Brooke!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

It might be possible that the Microsoft account that you were using to renew your realms subscription was different from the one that was migrated to your Minecraft account.

To confirm this kindly locate your order transactions for your Minecraft game and your previous realm subscription history on your Microsoft account by signing on to account.microsoft.com > Payment and Billing > Order History.

As for the realm subscription: On account.microsoft.com > go to Services and Subscription.

If you are unable to find the Minecraft game transaction and your realm subscription history under the Order History and Services and Subscription tabs, try to find it on your other Microsoft accounts.

If you have managed to find the Minecraft transactions on the Microsoft account, use the same account to renew your realms subscription.

Hey Smeepis I was wondering if you were ever able to get this to work, this problem has been happening to me as well and I can’t find a fix for it.

Hello Smeepis,

Thank you for reaching out to us about your issue!

Are you still experiencing this issue? Are you presented with this same error when trying to purchase anything through Minecraft or through the Microsoft Store app?

We suggest that you first make sure that the Microsoft Store app is up to date, Minecraft is up to date, Windows is up to date and that the Xbox app is up to date before continuing.

Update the Microsoft Store app -Launch the Microsoft Store app > Select "Library" > Search for the Microsoft Store app and select "Update" if available.

Update Minecraft - Launch the Microsoft Store app > Select "Library" > Search for Minecraft and select "Update" if available.

Update the Xbox app - Launch the Microsoft Store app > Select "Library" > Search for the Xbox app and select "Update" if available.

Update Windows - Start > Settings > Update Windows > Check for Updates

We also recommend signing out of the Xbox app and signing back as there may be an issue with your account.

Let us know if this helps,