Minecraft purchase not appearing

Hello! Yes I have checked the Microsoft accounts I know of and checked my order history and still have nothing. Will I be able to get a refund on my purchase in order to pay for it again after?

Hi Jayleen! My name is Darhlene and I’m here to assist you.

I would like to clarify, did you check your known Microsoft accounts at https://account.microsoft.com/ and then 'Payment & billing' under the Order History? Just in case your purchase is there.

Also, were you able to check your friends or family's Microsoft account's Order History? It might be possible that your payment card is associated with one of their accounts.

Kind Regards,
Darhlene

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It may mean that it's under a different Microsoft account of yours, Annabel48. Kindly check all Microsoft accounts that you own. We need to locate the order transaction for the game.

Thanks for your response. Since you were not able to see the Order History for your purchase. I highly recommend contacting your financial institution regarding this transaction. You need to ask them if the transaction went through and if it did, ask them if they can provide you with an order number to request a refund.

For additional information please refer to this link:

https://support.xbox.com/en-AU/help/subscriptions-billing/buy-games-apps/why-dont-i-see-my-purchase

Kind Regards,
Darhlene

thats the first place i looked, but only my xbox purchases appear there. none of the minecraft purchases appear. maybe because we paid with itunes?