Minecraft problem Help!!!

Hello RachaelBratton,

Thank you for reaching out to us about your issue!

When you say that you tried the help page, are you referring to the Minecraft Help Center? If not, I suggest submitting a Minecraft support request at the Minecraft Help Center here:

Submit a request – Home (minecraft.net)

Follow the steps provided and let us know if they are able to resolved your issue!

If that is who you were trying to contact, can you provide us with some additional information?

What steps did you take when submitting the support request?

How are you trying to launch the game?

Are there any error codes?

It is also possible that you may have migrated your Minecraft account to wrong account. I would verify by trying to sign into any alternate Microsoft acccounts that you may own. I also suggest checking any emails you've received in relation to the migration to verify that there are no misspellings in the email address.

You can provide us with screenshots of your experience to provide us with more information if you think it will help. Just make sure that they do not include any personal information.

[Let us know if this answered your question by tapping "Yes" below]

Theres nothing on minecraft forums that can help me with the problem i send a email from the website “help minecraft” is there any other way u can help fix this?

he meant minecraft there is a problem in loggin in the official minecraft website with our premium accounts can u plz help?if u ask i can share u the problem

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Well, I reported my problem to Minecraft, but it wasn't helpful...

Hi

If the problem persists you may want to consider uninstalling and reinstalling minecraft to fix the problem

hope this helps