Minecraft not reflecting Microsoft purchases.

Hello, Virushade. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

The screenshot you sent is from Minecraft on Windows, not on the Xbox, right?

The Minecraft Starter Collection you purchased gives you the Minecraft Bedrock for console, not PC. Unfortunately you can only play this version on your Xbox.

To purchase the correct version for Windows, you need to purchase either Minecraft for Windows (or the Bundle, Bedrock + Java) or the Minecraft for Windows Starter Collection (but looks like it is unavailable now).

https://www.xbox.com/games/store/minecraft-for-windows/9nblggh2jhxj

https://www.xbox.com/games/store/minecraft-java-bedrock-edition-for-pc/9NXP44L49SHJ

https://www.xbox.com/games/store/minecraft-for-... (looks like it is not being sold anymore)

I'm sorry about this and I hope you understand. Feel free to ask back any questions.

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Please check the order history from all of your Microsoft accounts. It could be that the purchase is reflected under a different account. Does the Minecraft website say you already purchased the game or is it asking you to purchase it again? If Minecraft is saying that you already purchased the game and it does not reflect on any of your Microsoft accounts, you may need to get in touch with Mojang support using this link.

https://help.minecraft.net/hc/en-us/request/new...

I hope this helps.

Best Regards,

Christian.

Hello Minecraft Godv2,

Apologies for the inconvenience. We will adjust your account to reflect this purchase. You should see the Credits pending by the end of next week.

Thanks. So if there's nothing reflected on my purchase order history, but I have bank account transactions for Microsoft Xbox, that can only mean the purchases are against another Microsoft account. Is there a way of tracing purchases back from the bank
to Microsoft to identify the account / individual?

hence why you by new goods from a retailer not ebay, when you purchase from a retailer microsoft can change the warranty status to reflect your purchase date on your receipt.