Minecraft not recognizing Microsoft balance

3parentheses · Sep 12, 2020

I have added money to my daughter’s microsoft account for use with minecraft many many times over the years, most recently august 28th. Never had a problem. But now minecraft keeps telling her she doesnt have enough money to buy stuff, and when i log into
her microsoft account she currently has $21.11. I added $10 yesterday but it said she had to add funds. We waited 24 hours thinking it was just slow to process, tried again this morning, same thing. I added $10 more, still have the same problem. We cant buy
minecoins or with dollars. Please help!!

She is playing on a windows desktop, not an xbox, but there’s no Minecraft section to post under so i wasnt sure where to put this.

:)

LilPepple

I have $10.87 in my Microsoft account. I try to buy $5.99 Minecoins through Minecraft on Xbox One and it sends it to my parent for permission. When my parent approves, it tells them they have to add money to my account.

JimmyJames94025

Same thing happening to us. Microsoft website showing correct account balance, but buying minecoins from Minecraft on Win 10 fails because it thinks balance is much lower ($1.16 instead of $17.17).

Confusingly, buying games from the Windows 10 store works. So the glitch seems to be Minecraft specific.

XBF Brad A

Hi Fellow gamer,

Thanks for reaching out to the forums. We see you have an issue with a gift card. We recommend requesting a call from support. They will be able to see what the issue is.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

JDM3000

@LilPepple:

Although it's not answered yet, I think this post might help:

https://answers.microsoft.com/en-us...in-being/17868c8b-75ad-404b-b951-bf542b2e003a

JimmyJames94025

Ok this is weird—I logged into my kid’s account to see if the balance was correct there (before I had been looking at the balance from the family page in my account). After I did that, he was able to buy minecoins. Seems unlikely to be a coincidence.

Minecraft not recognizing Microsoft balance