minecraft multiplayer greyed out / disabled

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I understand you wanted to play multiplayer on Minecraft. Kindly make sure that all settings under the Privacy tab and Xbox One/Windows 10 Online Safety are set to "Allow" or "Everyone". It should be like the screenshot below.

Also, make sure to set these settings to "Allow" or "Everyone".

- You can see and upload community creations

- You can communicate outside of Xbox Live with voice & text

- Others can communicate with voice, text, or invites

Additionally, if you're playing on an Xbox console, make sure that you have an active Live Gold or Game Pass Ultimate.

- Press the Xbox button  on your controller to open the guide, and then select Profile & system > Settings > Account > Subscriptions.

Hello Rodrigo,

There is no option In Enable Minecraft in the app

Is there way I can try fix this?

Hi Brandon! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on the error message, it appears the system has detected that your account is a child account. Your account needs to be in a family group as a family member in order to fix the issue.

A child account is registered on the birthdate 21 years old and below upon the account's first creation while an adult account is registered on the birthdate 22 years old and older. Even if you change the date of birth, the system will still follow the original date of birth registered when the account is created.

Note: The solution to this issue may take a lot of steps.

Here's what you need to do please create a new Microsoft adult account with a new email address on account.microsoft.com

Once you have the adult account, sign in to account.microsoft.com > Family settings > then add your child/main account as a "Family member"

Note: Ensure that your adult account is the "Organizer", and your child/main account is the "Family Member" to make this work.

Once you have successfully added your main/child account to your Microsoft family, you can proceed to manage your child account's privacy settings using your adult account according to the official Xbox website: https://support.xbox.com/en-US/help...ttings by selecting View details & customize.

"Sign in to your adult Microsoft account at Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Note: Because you’re accessing sensitive info, you may have to enter your password or PIN.

Select the gamertag for the child/main account that you want to manage.

Select either the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Then check if you're able to play Minecraft multiplayer on your main account. It may take at least 24 hours to make sure the changes will be applied.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

No, this is my account, I have set my age to be 24 years(05. dec. 2000)

This has to be done using the family organizer account.

Are you using a child's account?