Minecraft Multiplayer and Realms are greyed out

Hi Andrew! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft multiplayer error.

Unfortunately, the only way to fix this is to access the Microsoft Xbox account and manage its privacy settings. Just in case, try to recover your Microsoft account through the account recovery webform to see if it works: https://account.live.com/acsr

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If you're able to recover your account, kindly try to perform the following workarounds according to the official Xbox website: https://support.xbox.com/en-US/help...ttings by selecting View details & customize.

"Sign in to Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Select the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Block", and then select Submit to save the changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Then sign back in and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

Wait up to 24 hours to make sure the changes will be applied.

After signing out, sign in back into the Microsoft Store and Minecraft launcher, then check if you will be able to access the Minecraft multiplayer and Realms features.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Here you can find some troubleshooting tips for Minecraft multiplayer:

Minecraft Realms and Multiplayer Troubleshooting

Hello Rodrigo,

There is no option In Enable Minecraft in the app

Is there way I can try fix this?

Hi Brandon! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on the error message, it appears the system has detected that your account is a child account. Your account needs to be in a family group as a family member in order to fix the issue.

A child account is registered on the birthdate 21 years old and below upon the account's first creation while an adult account is registered on the birthdate 22 years old and older. Even if you change the date of birth, the system will still follow the original date of birth registered when the account is created.

Note: The solution to this issue may take a lot of steps.

Here's what you need to do please create a new Microsoft adult account with a new email address on account.microsoft.com

Once you have the adult account, sign in to account.microsoft.com > Family settings > then add your child/main account as a "Family member"

Note: Ensure that your adult account is the "Organizer", and your child/main account is the "Family Member" to make this work.

Once you have successfully added your main/child account to your Microsoft family, you can proceed to manage your child account's privacy settings using your adult account according to the official Xbox website: https://support.xbox.com/en-US/help...ttings by selecting View details & customize.

"Sign in to your adult Microsoft account at Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Note: Because you’re accessing sensitive info, you may have to enter your password or PIN.

Select the gamertag for the child/main account that you want to manage.

Select either the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Then check if you're able to play Minecraft multiplayer on your main account. It may take at least 24 hours to make sure the changes will be applied.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

No, this is my account, I have set my age to be 24 years(05. dec. 2000)