Minecraft Movie capes not showing up "items not found".

Hello Timothy,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I'm sorry to hear that you did not get your capes in your account. Can you please check in here if your capes are showing as redeemed? https://account.microsoft.com/billing/orders

If they are listed in there, please try following the steps below:

1. Restart your device.

2. Logout your Microsoft account in Minecraft Launcher then sign back in.

If they are not appearing in Java Edition, try to activate the capes first in Bedrock Edition. Please follow the steps provided in here on how to activate in Bedrock. https://help.minecraft.net/hc/en-us/articles/31...

If your capes are not showing up on both Bedrock Edition and Java Edition after some time, you will have to contact Minecraft support. https://help.minecraft.net/hc/en-us/request/new...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Hi there! This is Virginia O.

I understand that you are experiencing issues with getting your Menace Cape.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The Menace Cape should first appear in the Bedrock Edition dressing room.

Kindly double-check that you're logged into the correct Microsoft account where you redeemed the cape because if you're using a different account in the Minecraft Launcher, the cape won't appear.

And then close and reopen the Minecraft Launcher to refresh your account and sync any redeemed items.

To set your expectation properly, it can take up to 72 hours for it to show up in your Minecraft account. Please know that this delay is normal and caused by server-side processing.

Thank you for your cooperation.

Hi
My name is Rishabh, I hope you are doing great out there. I’m happy to help you with your question.

If you've lost your Minecraft founder's cape and it's not appearing on your Xbox or PC, here are some steps you can take to try to resolve the issue:

-Check Minecraft Account:
Ensure that you're using the correct Microsoft account that was associated with your Minecraft founder's cape. Sometimes, using a different account can lead to not seeing the cape.

-Reboot Minecraft:
Sometimes, a simple restart of the Minecraft game can help refresh the cosmetics and show any missing items.

-Check Mojang Account:
If you received the founder's cape, it should be associated with your Mojang account. Log in to your Mojang account (the one linked to your Minecraft account) and check your transaction history or account settings to confirm that the cape is listed.

-Check for Updates:
Make sure that both your Minecraft game and the platform you're playing on (Xbox, PC) are updated to the latest versions. Updates can sometimes resolve cosmetic display issues.

-Check Game Settings:
In Minecraft, go to the "Profile" section and make sure that cosmetic items, including capes, are enabled in your game settings.

-Wait and Be Patient:
Occasionally, cosmetic items like capes might take some time to appear due to server syncing. Give it some time and check again later.

I hope this helps! Let me know if you have any other questions.

Thanks and regards
Rishabh Sohal

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 72 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...