Minecraft movie cape not showing

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

It may take some time for the item to appear in your account due to server delays, as many people are currently redeeming it.

If the problem persists for more than 24 hours, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Hello Timothy,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I'm sorry to hear that you did not get your capes in your account. Can you please check in here if your capes are showing as redeemed? https://account.microsoft.com/billing/orders

If they are listed in there, please try following the steps below:

1. Restart your device.

2. Logout your Microsoft account in Minecraft Launcher then sign back in.

If they are not appearing in Java Edition, try to activate the capes first in Bedrock Edition. Please follow the steps provided in here on how to activate in Bedrock. https://help.minecraft.net/hc/en-us/articles/31...

If your capes are not showing up on both Bedrock Edition and Java Edition after some time, you will have to contact Minecraft support. https://help.minecraft.net/hc/en-us/request/new...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle

Hello Carolina,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I'm sorry to hear that you did not get your cape in your account. Just to clarify, are you referring to the new Tiktok Menace cape/Twitch Home cape? If so, can you please check in here if your cape is showing as redeemed? https://account.microsoft.com/billing/orders

If it is listed in there, please try following the steps below:

1. Restart your device.

2. Logout your Microsoft account in Minecraft then sign back in.

3. Go to your Dressing Room and proceed to Capes. Please check if your cape is now showing.

If your cape is still not showing in your game, you will have to contact Minecraft support. https://help.minecraft.net/hc/en-us/request/new...

I hope this helps. Please let me know if you have any more questions or concerns about this.

Regards,

Belle

Hi there! This is Virginia O.

I understand that you are experiencing issues with getting your Menace Cape.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

The Menace Cape should first appear in the Bedrock Edition dressing room.

Kindly double-check that you're logged into the correct Microsoft account where you redeemed the cape because if you're using a different account in the Minecraft Launcher, the cape won't appear.

And then close and reopen the Minecraft Launcher to refresh your account and sync any redeemed items.

To set your expectation properly, it can take up to 72 hours for it to show up in your Minecraft account. Please know that this delay is normal and caused by server-side processing.

Thank you for your cooperation.