Minecraft Minecoins - cannot purchase on child's device (PE edition)

Hi Tami,

Thanks for coming to the forums. Unfortunately, you will need to reach out to
Mojang support. As this is an in game purchase.

Thanks,

Brad

Hi Troy,

Welcome to the Xbox forums. I'd be happy to try and help here.

So if I understand correctly, you are trying to add 10$ to your child's Microsoft Account to purchase Minecoins, is that correct? When exactly does that error occur?

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store. What device does your child use to play Minecraft?
I'm not entirely sure what payment options they give you in-game when trying to purchase Minecoins but if you log in to a Microsoft Account when playing Minecraft, the purchases you make in-game are saved to the account.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

I hope this helps!

Hi, which version of Minecraft PC is this?

Windows 10 edition Beta?

Minecraft PE: Windows Phone?

Minecraft PE: android?

Minecraft PE: iOS?

and what is the error codes you get when trying to sign in?

Also do you have the Xbox app installed on your device?

Hello Thesithonefive, I am an independent advisor and I will be happy to help you today. My name is Khaji

Unfortunately, Minecoin gift cards are specific to the version of Minecraft Bedrock Edition on the Microsoft platform, and cannot be redeemed or used on the PlayStation 4/5 version of Minecraft.

Minecoin gift cards can only be redeemed on the Microsoft account associated with the Bedrock Edition version of Minecraft on devices such as Xbox, Windows 10, mobile devices, and some Nintendo Switch consoles. They are not compatible with the PlayStation version of Minecraft.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

I want to clarify that Minecoins are purchased in-game through the Minecraft Marketplace and are not purchasable through the Microsoft Store. You can only redeem codes for Minecoins in the Microsoft Store.

I suggest following the steps on the following page for an alternative to add money to your child's account:

https://support.microsoft.com/en-my/help/4027024/microsoft-account-add-money-to-your-childs-account

No, the Minecraft Store redirects the user to the Microsoft Store.

The parent gets the email request for permission from the Microsoft Store not the Minecraft Store.

Following the above steps I get this also error PUR-PrerequisiteProfileMissing regardless of whether I try and add money via a desktop browser or mobile phone browser.

This is for Minecraft on the PC & there is no avoiding the Microsoft Store which cannot cope with online payments.