Minecraft migration fail

Hi, i'm having a similar issue: i have an account with parental control and i can't go online.

My parents are ok with me not having any more restrictions, because now i don't need it anymore.

The problem is that i am the only member in family safety and idk how to change my settings to go online, i tried searching online, but nothing seems to work.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

It may mean that you’re signed in under the wrong account. Kindly check and sign in all of your Microsoft accounts.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Teancum79, how are you today? Hope you're well.

Teancum79, I'm so sorry about this inconvenience. :/

Log out of the Launcher. Log in with your new Microsoft account, not your old Mojang account. Note carefully the labels on the login form.

Also, try to reinstall the launcher.

Hi PicoNoc,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.





Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,

Hi PicoNoc,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to resolve the issue regarding your Minecraft account migration. Let us check on this together and sort this out in timely manner.

Considering you have successfully migrated Gmail email domain (Mojang Account) to a Hotmail email domain (Microsoft account). We can check few things in terms of the licenses however to set your expectation, we do not have tools to check on any Mojang to Microsoft account migration details.

You may try few things here:

1. Sign into Log in | Minecraft with Hotmail email account. Check if all of the owned in-games and game and world is still listed in there.
   
   
   
   
   
2. Try to sign into Microsoft account | Home with Gmail email account to test if this is not an independent Microsoft Account aside from your Hotmail. This is to test only if the account can possible be a Microsoft account.
   
   • If successful, sign into Log in | Minecraft with Gmail email account. Check if the owned in-games and game and world is still listed in there. This will tell us if you have two Microsoft account.
     

If this does not show anything about your Mojang purchases then we will refer you back to the Mojang Support.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community