Minecraft - Microsoft my account does not exist?

evie_031 · Jan 30, 2025 at 2:32 AM

I migrated from Mojang to Microsoft ages ago, everything worked out fine but I couldn't play on that specific account for awhile as i messed up the restrictions or something...

I had it logged in on the minecraft launcher, everything was fine, but when I updated the launcher and tried to login one day, it just says my microsoft account that i use for the minecraft account "doesn't exist" it offers to make a new one, so I clicked that and typed the exact same email address in, to which it says "already exists" how can my email be invalid because it does not exist, but when i try to make the exact same one I can't because it already exists?

It won't let me login to the account through microsoft either.

Minecraft is being completely unhelpful saying I messed up during the account migrations (I didn't, everything was fine until it logged out)

I know Im doing everything right because I wrote all my passwords and usernames down and it's definitely correct!

I would appreciate any help because this account is really sentimental to me!!

:)

Lumie Helps

Hi there Evie_031.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with what looks like a compromised account. Please keep in mind, this is a user forum, we are not Microsoft.

The first idea to find your email is to directly log into your account with your phone number.

You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

Once you have found the new address, you can recover the account using the Account Recovery Form: https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I hope this helps!

Let me know if I can be of any further assistance. -Lumie

Darhyl Amizola

Hi Clementine! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account linked to your Minecraft.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Kindly try to perform the following workarounds according to this article: https://windowsreport.com/microsoft-account-doesnt-exist/

"1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.
If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.
Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.
Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.
Head over to Accounts, then Email & accounts.
Check your Microsoft account names under Email & accounts.
Another method would be to open any Office 2016 or 2019 app and create a new document.
Click on the top left corner where it says File, then select Account.
You can see your Microsoft account name under User information or in the Product information section.
One last method would be to sign in to your email associated with your Microsoft account.
Then, check for previous emails from Microsoft.
The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type.

An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account.
Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365.

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account."

4. Your Microsoft account might have been compromised/hacked.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 try to follow the instructions in the interactive tool in order to recover your account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Lucas Lauer

I did not understand. You created another account with the same email of this account that was giving the Minecraft Launcher error?

When you try to sign in to your Microsoft account on the Microsoft website above it signs in or it shows that the account does not exist?

MBHeugh

Hi. Whenever I try and use one of the account recovery methods, it doesnt work. When I try and sign into microsoft account recovery with my email it says that the email doesnt exist. However, I know the account exists as I bought minecraft with it. Is there anything I can do about this or is my minecraft and microsoft account lost forever?

hacked TRICE

so basically

the hacker has added his email to my microsoft account's security info, transferred my minecraft account to his email, and deleted my microsoft account. whenever I type my email to https://account.live.com/acsr, it says 'the microsoft account you've entered does not exist'.

such a smart hacker bro

also, I know the hacker's email btw

Minecraft - Microsoft my account does not exist?