minecraft/Microsoft log in problem

Hello!

I'm a Independent Advisor. I will be glad to help you.

If the system tells you that the PS account is already linked to another Microsoft account that you do not know, you will need to contact Minecraft support via this link:

https://help.minecraft.net/hc/en-us/request/new...

Please note the following information from the Minecraft support page:

"WARNING: Once a Microsoft account has been linked to a PlayStation account, neither the Microsoft account nor the PlayStation:tm: Network account can be associated with a different account....

... If you believe that your Microsoft account or PlayStation:tm: Network account have been linked incorrectly, contact Minecraft support."

You can find more information at this link

https://help.minecraft.net/hc/en-us/articles/44...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the information has been clear.

Best Regards.

Hi Laura, I'd love to help.

Sorry to hear about what happened, however, may I know what device are you on so I could give you possible steps that may help?

I have a problem with signing in to Minecraft with my Microsoft account. Every time I click sign in, it brings me to the "Let's get you signed in with XBOX Live" screen. I click sign in and it brings me to a confirm
page to confirm my Microsoft account. I click "continue" and it brings me back to the "Let's get you signed in with XBOX Live" screen. I clicked sign in and it brought me the confirm page again. I clicked continue and it brought me back to the Minecraft app
but the screen won't load and the app is stuck on a black screen. Is there a solution to this? I've tried uninstalling and I've tried to disconnecting my WiFi from my Android phone.

Hi, Jesse. I can't remove that account as it is the primary user account on my PC. I have logged into a "Local Account" to try and fix the problem, but it has persisted. The Xbox Console Companion app is currently logged into the account that I purchased Minecraft on in 2019 so that is not the problem. I am also logged into the account that I purchased Minecraft with on the Microsoft store.

Hi， Daniel Stable

Welcome to Microsoft Community.

Does the Microsoft account you are trying to log into have minecraft?

According to your description, are you trying to switch accounts normally? You can try to log into your Microsoft account on Microsoft's website to test if your Microsoft account is abnormal, and then log into minecraft's website with that account to check if your profile can be opened normally, so as to test if there is some problem between your Microsoft account and logging into minecraft.

Microsoft account | Sign In or Create Your Account Today – Microsoft

Sign In or Sign Up | Minecraft

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

If there are no problems, you can log into your Microsoft account in the Xbox program. Launch minecraft using the minecraft launcher to see if there are any other issues.



As well as if your problem is not solved, please reply to me and we will continue to help you.



Best Regards,

Logan | Microsoft Community Support Specialist