Minecraft microsoft isn’t recognizing my email?

Hello Makayla ,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through, Minecraft Microsoft may not recognize your email for several reasons. Here are some possibilities:

You are using the wrong email address. Make sure you have entered the correct email address, including upper and lower case.

Your Microsoft account is linked to a different email address. If you've created multiple Microsoft accounts with different email addresses, you may be trying to sign in to the wrong account.

Your Microsoft account has been suspended. If you have violated Microsoft's terms of service, your account may have been suspended.

If you are sure that you are using the correct email address and that your Microsoft account is not linked to a different email address, your account may have been suspended.

If it is the case that your account has been suspended, write to me again to give you a solution for that, while applying the solutions that I have just given you, good luck and happy day.

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Hey there, Summer Hood

Welcome to the Microsoft Community.

I purchased a new Minecraft account (Microsoft) on the 12th of May 2022.

Did you purchase a Minecraft account, or purchase Minecraft the game?

However, I just realised that there isn’t a confirmation email in my inbox/junk mail. I recently have had an issue in Minecraft and they required my transaction ID from the confirmation email. May I know why I did not receive the confirmation email in my Microsoft account inbox?

If you made the purchase using your Microsoft account, you should be able to see all your recent purchases here: Microsoft account | Order history

Do you see it there?

Nathan

Hi Daniel

Yes I filled out that form and received an email back saying the information was not enough to recovery the account. The problem is Microsoft does not recognize Minecraft accounts and Minecraft can’t help with accounts because of the migration. I asked Microsoft if they can get us a Minecraft credit so he can download Minecraft again and create a new account but no response.

Perhaps trying logging out and logging back in?

Sorry to hear it. Beside the message about no recognized devices you should see 3 dots. Click on those and you should see an option about which device to download to