Minecraft - Microsoft account was hacked and deleted

Miltos Mourtzanakis · Dec 22, 2023

Hello!

My son’s Microsoft account was hacked and deleted. He now lost an access to his Minecraft game.

We tried to get his account back, but Microsoft suggested to create a new one as an old one could not been found.

I would be very grateful if you could let me know if his Minecraft account could be brought back.

I can provide a copy of the email when we purchase Minecraft in December 2022.

Thank you! Anna Korolkova.

:)

Kumassuo

I have a new account because the microsoft deleted the hacked account but after it got deleted i still had minecraft bedrock

Aggressive Combo

I made a new Microsoft account with the same email as the hacked Microsoft Account since it was deleted. Does that mean that Minecraft account is dead forever?

Niko_#

Rambler.ru hacked my microsoft account and deleted it

im very sad

i think that i will need to buy another minecraft account

C Zakila

The problem I'm facing is my Microsoft account got deleted and cannot be recovered for some reason, I wanted to get back my minecraft account in my hacked Microsoft account.

Yanyannnn

Hello Miltos Mourtzanakis,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to recover your son's account. Just a heads up, only our dedicated Xbox live support will be able to assist you with account recovery. They will be asking some information from you and escalate your case to get the best possible resolution. What we can do here is guide you on the steps how you can get to them, so you won't be lost.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Minecraft - Microsoft account was hacked and deleted