Minecraft Marketplace - Downloading Issue

Hi, Mark! I'm Kim, an Independent Advisor and I’m happy to help you today.

May I know what steps have you tried so far? If none, try closing the game completely on your device. Check your app store to see that you are running the most up to date version of Minecraft. Update the game, then relaunch. If you are still unable to download the item then, try signing in and out of your Account then downloading it again.

If it still won't download, I suggest you contact Minecraft team for further troubleshooting here:https://help.minecraft.net/hc/en-us/requests/new

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Yes, for the MS store then you can try opening the game's marketplace to download the texture pack. You're trying to download it from Minecraft's marketplace right?

Just to clarify is it either

1: You have purchased but are unable to download the content?

or

2: After purchase, the button didn't turn into a "Download Content" button and is asking you to purchase again?

To confirm that it registered a purchase of the content you can check if it is in "My Content"

From the Marketplace, got to the left sidebar icons (not 100% what it looks like on switch) and at the bottom, there is an icon that looks like a bookcase. This is the "My Content" tab. Search for it in there, if it is there, then when clicking see if it allows you to download the content.

I'll give my best answer for both 1 and 2 above.

1: There have been some issues with being able to download content, There has been a bug raised in the following link with a note from Mojang on how to try to fix it, also with specific instructions for the Switch. - https://bugs.mojang.com/browse/MCPE-54531

2: This would seem odd if after clicking purchase it didn't offer a download, or if you cannot find it in the "My Content" library.

After looking through a few pages on Minecraft's support links, I would say it would be Minecraft Support who you need to contact again.

In the refund policy, it states for purchases of Minecoins you need to go to the "application store where the purchase was made", however, your issue wasn't with the purchase of Minecoins, it was with redeeming the content with Minecoins. They are separate, you purchase Minecoins, then you redeem content with the Minecoins.

On the Minecraft Marketplace Issues and Missing Content FAQ page, along with some advice on popular issues, it does say at the bottom of the page, "If you find something broken or otherwise bothersome in an item you purchased from the Marketplace" then contact Minecraft Support. So if contacting them again, to help prevent them from turning you away, just clarify it is an issue with redeeming content, not the purchase of Minecoins itself.

Mojang Studios Refund Policy - https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-Studios-Refund-Policy

Minecraft Marketplace Issues and Missing Content FAQ - https://help.minecraft.net/hc/en-us/articles/9058526334093-Minecraft-Marketplace-Issues-and-Missing-Content-FAQ

Just to note, the Marketplace Partner that created the content would have no access to support on any download issues, we publish content onto the Marketplace, but do not have control of the store itself. If it was an issue within the downloaded map, such as a bug, then the creator would need to fix it.

I am able to download stuff from the Microsoft store. It’s only Minecraft marketplace I can’t download anything.

Hello Kathleen,

Let me help you with your concern today. Please note that this is a public forum,I apologize for a delay in response.

Sorry to hear you're having trouble with downloading the add-on. Just to clarify, did you clear your Nintendo Cache or Minecraft Marketplace cache? If it's the Nintendo cache, please do try clearing the Minecraft Marketplace cache and see if that will help.

1. Start Minecraft: Bedrock Edition.

2. Select Settings.

3. Select Storage.

4. Select Clear Marketplace Cache.

After this, please do check if you will get the same error when downloading the add-on. If the issue will persist, please do try to connect your Switch to a different network and see if the issue will persist. You can use hotspot.

https://help.minecraft.net/hc/en-us/articles/31...

I hope this helps. I will be awaiting your response.

Regards,

Belle