Minecraft marketplace download stopped and is greyed out

We called xbox support and they had us unplug the xbox and that worked for one game of minecraft, then it stopped working again and the invite was greyed out again. We will try calling again.

Does the full stop/period (".") stay greyed out even after you begin typing? My initial reaction on that image is that it's greyed out because you've not typed anything yet (no email address would start with a full stop), but if it's still greyed out when
you begin typing then it's an odd issue.

Let me know.

Hello Rodrigo,

There is no option In Enable Minecraft in the app

Is there way I can try fix this?

Hi Brandon! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on the error message, it appears the system has detected that your account is a child account. Your account needs to be in a family group as a family member in order to fix the issue.

A child account is registered on the birthdate 21 years old and below upon the account's first creation while an adult account is registered on the birthdate 22 years old and older. Even if you change the date of birth, the system will still follow the original date of birth registered when the account is created.

Note: The solution to this issue may take a lot of steps.

Here's what you need to do please create a new Microsoft adult account with a new email address on account.microsoft.com

Once you have the adult account, sign in to account.microsoft.com > Family settings > then add your child/main account as a "Family member"

Note: Ensure that your adult account is the "Organizer", and your child/main account is the "Family Member" to make this work.

Once you have successfully added your main/child account to your Microsoft family, you can proceed to manage your child account's privacy settings using your adult account according to the official Xbox website: https://support.xbox.com/en-US/help...ttings by selecting View details & customize.

"Sign in to your adult Microsoft account at Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Note: Because you’re accessing sensitive info, you may have to enter your password or PIN.

Select the gamertag for the child/main account that you want to manage.

Select either the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

Review the current settings and update all of the options as "Allow" and "Everyone", and then select Submit to save the changes.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Then check if you're able to play Minecraft multiplayer on your main account. It may take at least 24 hours to make sure the changes will be applied.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

No, this is my account, I have set my age to be 24 years(05. dec. 2000)