Minecraft launcher says "Buy now" instead of "Play"

Hi Łukasz! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

It might be possible that the game was purchased on a different account but using the same payment method.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello miljenko0103,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble launching Minecraft. This sounds like a frustrating situation.



There are a few possible reasons why you might not be able to access your Minecraft account after migrating it to Microsoft. Another reason is that there might be a glitch or an error in the migration process that caused your Minecraft account to be disconnected from your Microsoft account.



To help you resolve this issue, please follow these steps:



- First, make sure that you have the latest version of the Minecraft launcher installed on your device. You can download it from Download Minecraft & Server Software | Minecraft.

- Second, try to sign in to your Microsoft account on the Minecraft launcher using the same email and password that you used to migrate your Minecraft account. If you don't remember your password, you can reset it from Recover your account (live.com).

- Third, check if your Minecraft purchase is still visible on your Microsoft account. You can do this by going to https://account.microsoft.com/billing/orders and looking for Minecraft in your order history. If you don't see it there, you might need to contact Microsoft support to restore your purchase.

- Fourth, if you still can't launch Minecraft, you might need to contact Mojang support to verify your ownership of the game. You can do this by going to Contact Us | Minecraft Help and filling out the form with your details and proof of purchase.



I hope these steps will help you get back to playing Minecraft soon. If you have any other questions or concerns, please let me know. I'm here to assist you.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Josef.

The error i mentioned that happened after i clicked buy it now the first time and it said i do indeed have minecraft. After clicking ok, and error saying "sorry we were unable to get your account information. please restart your launcher" appeared in the top left. When i restarted nothing changed and when i clicked buy it now again i am now instead prompted to buy minecraft again.

I hit buy now and it is making me buy the game. It also says in the bottom left that it cannot connect to minecraft services on the launcher.