Minecraft launcher is stuck on preparing your game

We understand that you are trying to launch Minecraft Launcher when it crashes and displayed an error message "SYSTEM_SERVICE_EXCEPTION." We would like to let you know that there is a known issue regarding the Minecraft Launcher, please check here: Minecraft Launcher on Game Pass for PC Known Issues.

Well, your almost right, its not the launcher thats having problems, its the game its self. Where I click play everything goes normaly then when the game is done preparing, then I get the crash

Hello, profile_583980

Welcome to the Microsoft community.

Thank you for your feedback. I understand that you are experiencing issues with Minecraft not installing, here are some troubleshooting options:

Method 1:

Try turning off your computer using the power button to force a reset of your computer. Then wait ten seconds and press the button once more to turn it on. Now:

Try deleting the Xbox application and reinstalling it. Try to reinstall the gaming service by opening windows powershell in the search bar as administrator, select run as administrator and run the following command.

get-appxpackage Microsoft.GamingServices | remove AppxPackage -allusers

Run this and then in the same window run the following command;

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on this page and accept the pop up message by pressing ‘yes’.



Then restart your device and uninstall, then reinstall minecraft launcher, then attempt to launch.

Method 2:

This may happen when you switch devices or change regions.



To resolve this issue, you will need to contact Xbox Support. They will be able to help you update the Device ID on your license to match the Device ID on your new device.

Please enter this link to contact support:



https://support.microsoft.com/home/contact



Then, follow the steps below:



Enter your query: "Proxy"



Click "Get Help".



Scroll down the page and click Contact Support.



Select your "Other Products" and "Billing and Account Information Questions" > Confirm.



Select "Chat with a Support Agent" > Confirm > Start Chat.

I look forward to your feedback, which will help me pinpoint your problem.

Best Regards,

Aaron| Microsoft Community Support Specialist

I am able to install other games off my subscription, such as Halo: Spartan Strike, Citizen Sleeper, Coffee Talk 2 and Minecraft. There appears to still be no way to "claim" the game after signing out and it's still stuck on "preparing."

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AsheG21, there are some knowing issues regarding Minecraft Launcher

"Minecraft Launcher on Game Pass for PC Known Issues (PC)

We understand that some Game Pass members may be experiencing issues accessing the full version of Minecraft Java edition from the Launcher on Game Pass for PC. The Mojang team is working hard to address these bugs to get you back to playing. Here are some of the reasons why you may be having an issue:

If you are a Game Pass PC/Ultimate owner, there was a bug preventing you from accessing Minecraft Java edition

Please make sure to install the Minecraft launcher on your primary hard drive and not on any secondary or external hard drives.

Please check the following links for updates as Mojang continues to address these issues:

Here Minecraft | Xbox Support you’ll find troubleshooting tips and links to help pages for the game, info about playing with Xbox Game Pass, and info about playing Minecraft on different platforms.

We know you may have questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Home "

https://answers.microsoft.com/en-us/xbox/forum/...

https://help.minecraft.net/hc/articles/44122618...

Minecraft Support

https://help.minecraft.net/hc/en-us

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello PolterIce, there ar some knowing issues regarding Minecraft Launcher

"Minecraft Launcher on Game Pass for PC Known Issues (PC)

We understand that some Game Pass members may be experiencing issues accessing the full version of Minecraft Java edition from the Launcher on Game Pass for PC. The Mojang team is working hard to address these bugs to get you back to playing. Here are some of the reasons why you may be having an issue:

If you are a Game Pass PC/Ultimate owner, there was a bug preventing you from accessing Minecraft Java edition

Please make sure to install the Minecraft launcher on your primary hard drive and not on any secondary or external hard drives.

Please check the following links for updates as Mojang continues to address these issues:

Here Minecraft | Xbox Support you’ll find troubleshooting tips and links to help pages for the game, info about playing with Xbox Game Pass, and info about playing Minecraft on different platforms.

We know you may have questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Home "

https://answers.microsoft.com/en-us/xbox/forum/...