Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

Discus and support Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it in XBoX Games and Apps to solve the problem; I bought minecraft java edition in 2016, and I had no problems until I migrated from the mojang account to the microsoft account. The minecraft... Discussion in 'XBoX Games and Apps' started by ibotelet, Dec 15, 2022.

  1. ibotelet
    ibotelet Guest

    Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it


    I bought minecraft java edition in 2016, and I had no problems until I migrated from the mojang account to the microsoft account. The minecraft launcher keeps saying that I haven't bought the game. But when I press "Play Demo" I can still play the full game,

    However, I can't change my skin because of the launcher registering me as not buying the game.

    It also says "There may be a problem with your account region settings that could impact your ability to access your games. For information on how to update these settings, visitour support page." So, I tried changing my account region settings to different countries, setting the region of the microsoft store and the account as a same country, and logging in and out but it did nothing. Please help.

    :)
     
    ibotelet, Dec 15, 2022
    #1
  2. Glenn Rue Win User

    Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

    Thanks for the replying back, ibotelet.

    With everything we've done this seems to be an issue with the account itself. So, at this point you need to seek help from Mojang for this issue using the link below. They have the tools and expertise to sort this out once and for all.

    https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811

    Thanks again for choosing Microsoft! We’re here when you need us.



    Respectfully,



  3. Glenn Rue Win User

    Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

    Thanks, ibotelet.

    If you use that username and password on the Minecraft Launcher, does it now give you the option to install or run Minecraft?

    If it does not give you those options that would mean your Minecraft Java Edition is in a different account.

    Respectfully,

    Glenn
  4. Glenn Rue Win User

    Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

    Thanks for replying back, ibotelet.

    Just to be clear if you visit https://account.microsoft.com/ on a web browser and log-in using your Minecraft credentials, can you login to the account.

    Respectfully,

  5. ibotelet Win User

    Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

    Thank you for your suggestion.

    However, it has not worked. :(
  6. Glenn Rue Win User

    Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

    Hello ibotelet!

    Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

    We understand that you are having some issues with logging in to your Minecraft Java Edition account. It appears that you are informed when logging in that you have not purchased the game even if you actually have.

    After consulting with colleagues on this issue if is our conclusion that this is an issue with how you login. So, what we want you to do is logout from the Minecraft launcher. Once done log-in back using the green button in the photo below.


    [​IMG]


    If that does not resolve the issue, please visit account.microsoft.com and log-in using the same credentials and confirm if you can login to your Mojang account that has been migrated as a Microsoft account.

    Feel free to reply to this thread, if you need further clarification.

    Sincerely,



    Forum Moderator

    Microsoft Community
Thema:

Minecraft Launcher asking me to buy the Minecraft Java Edition even though I have bought it

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