Minecraft Java Edition when logged in does not show purchase

OFLE · Jan 7, 2022

I am unable to login through Mojang through a password reset. When I login through my Microsoft login it displays 3 usernames including a Mojang which I do not appear to have access to. On the other two accounts no prior purchase of Minecraft Java is shown.

1.) How do I get into my Mojang account given that the reset password does not appear to send anything?

2.) How do I eliminate the Mojang account and transfer everything over to the Microsoft account?

3.) How do I determine which login information on which login service is associated with my Java purchase from 2020?

:)

Lucas Lauer

When you login on your account at minecraft.net do you see the Java Edition purchase there? Does it show you the download button or purchase button?

https://www.minecraft.net/en-us/store/minecraft...

OFLE

Thank you for the information on the appropriate people to contact and how to contact Minecraft support. I have done so and hopefully they will resolve the issue.

ClausReich

Let's hope so! If possible, let us know of the outcome! Thank you for your patience!

ClausReich

Hello OFLE! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

If you haven't done the account migration from the Mojang account to the Microsoft Account, it would be necessary to contact the Minecraft Support to get more help in recovering your account, and then ask them to help you with the account migration procedure.

If you have already done the account migration, it would be helpful for us to help you if you can give more information:

1. You are presented with three usernames when signing in with your Microsoft account on Mojang's website?

2. Do you have any e-mail on your inbox that helps you determine what account you've bought Minecraft Java on?

XBF Brad A

Hi Rafael,

Thanks for reaching out to the forums. We understand you are looking to get Minecraft windows 10 edition. Here is a

post from a year ago shows how to get Windows 10 edition.

Is Minecraft for Windows 10 included with the purchase of Minecraft: Java Edition? Players who have purchased Minecraft: Java Edition before October 19th, 2018 can get Minecraft for Windows 10 for free by visiting their Mojang account. Log into account.mojang.com,
and under the “My Games” heading you will find a button to claim your gift code. If you purchased Minecraft: Java Edition after October 19th, 2018, the button will not be there, so if you’re unsure of when you purchased Minecraft: Java Edition, that’s a good
way to check. Pressing the button will generate a token and send you to a Microsoft redemption page.

https://account.mojang.com/login

Thanks,

Brad

Minecraft Java Edition when logged in does not show purchase