Minecraft: java edition disappeared from my microsoft account and on mincraft.net as if...

We are experiencing a similar situation. We purchased two Minecraft Java Editions and migrated both accounts to Microsoft. A few weeks ago, the Java Edition disappeared from one account, while it remains on the other. We're receiving no support from Microsoft.

It's like talking into a void.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jack

Please tell me:
Did you tried signing with your account on another PC to see if maybe the issue persist?
Or are you seeing this unable to verify the products message in the Minecraft.net website?

And, your Microsoft account never was compromised or similar, correct?

PS: please don’t share personal information including the transaction ID or your email address, here in the community forums no one can access directly to your account details

Yes please, I recently saw another player reporting the exact same problem inside the launcher

If maybe the issue persist please report this problem to the Minecraft team:
https://help.minecraft.net/hc/en-us/requests/new

I appreciate your patience in advance

No, unfortunately i can't. I guess i'll just wait for now.

Hi, can you try downloading and using the launcher on a different PC?

Could be a temporary issue with the Minecraft servers