Minecraft is saying I don't own the full game when I do. Can I have some help

1. laptop

2. Bedrock(windows 10)

3.yes

Also it works on my previous devices(both windows 10 and 11)

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Gerardo, recommends the following steps for a solution.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, which means that we do not have access to any user accounts or information.

In order to better understand the problem, I would greatly appreciate it if you answered the following questions:

1. What device is this happening to you?

2. If it happens to you on PC, what version of the game do you have, Java Edition or Minecraft Bedrock?

3. Does the purchase appear in your order history?

https://account.microsoft.com/billing/orders/

Make sure to modify the time filters so that all purchases appear and not just some in a certain time period.

I look forward to your response.

Information source (credits):
https://answers.microsoft.com/thread/d620f8dc-c652-4cc0-9386-bead9757e11d

Best regards,
Marvina.

Hello Emorton91, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and I found a publication by Gerardo CG, an independent advisor, where he suggests the following steps to solve this problem and I thought it was good information, What you should take into account:

I have recently noticed that many players are experiencing issues with the Minecraft Launcher, as well as the Minecraft website itself. It's possible that this is an issue on Minecraft's side, especially since it appears to be affecting their website as well. Please keep this in mind as it may be resolved automatically soon when Mojang becomes aware of the issue.

However, try performing a hard reset of your Minecraft Launcher by following the steps below:

1. Type "Apps & Features" in the Windows search bar and open it.

2. Find the "Minecraft Launcher" app, select it, then click "Advanced Options" and then "Reset". Confirm the process.

3. Restart your PC and check if the issue still occurs.

On the other hand, if you originally purchased Minecraft through Microsoft, then the migration does not apply to you and you do not need to do it. This was only necessary for players who purchased the game from Mojang years ago.

Information Source (Credits): https://answers.microsoft.com/thread/f77d0de3-a1bf-40a4-b293-21fdb7155885

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

So even more confusing, the minecraft preview(which I just downloaded) works but not the base version

I'm sorry to hear that the problem persists. But we can keep trying other methods to find a possible solution.

I was investigating and in one of the Microsoft forums the moderator Diego Quiroga suggests several options to find the problem, which we can try to see if they solve the problem. Follow the steps below:

It is possible that this incident is related to the Microsoft Store, you may be missing an important update, both for the system and the store.

Based on the above, you can consider the following options:

Option 1. Check for updates.

1. Press Windows logo key + i.

2. In Settings, go to Update & security > Windows Update, and then select Check for updates.

3. Install any available updates and restart your computer.

Option 2. Troubleshooter.

If you are having problems with any of the Windows Store apps, do the following:

1. Run: Troubleshooter for Windows Apps.

2. Select Open.

3. Wait for the process to finish and restart the computer.

Option 3. Restart Windows Store.

1. Open Command Prompt as administrator: Press the Windows key to open Start, type the word CMD, select Command Prompt, right-click on it and then the Run as Administrator option.

2. Type the WSRESET command.

3. When the process is finished, restart your computer.

Let us know how everything turns out and we look forward to your comments.

Information source (Credits): https://answers.microsoft.com/thread/6d123eb6-a43f-421e-9771-5c38e3969b68