Minecraft is installed, but I don't own it.

Could it be a trial of the game? It was on my PC when I bought it, removed it, and can redownload the trial as often as I want.

Hi Firegamer425, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset the store and try installing the game again.

To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

Then, on the Microsoft Store, type your game name: "Minecraft".

Load the game page and click on "Install".

You can also log into the Minecraft website and download the launcher from there.

https://www.minecraft.net/msaprofile

In case none of these options work, please, look for the puchase in your Transaction History:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Then, copy the order number and contact Xbox Support.

Please enter this link for web chat: https://support.xbox.com/contact-us

If you prefer to contact them by phone, use this link: https://support.microsoft.com/help/28808/microsoft-store-contact-support

You can also request a callback: https://support.microsoft.com/home/contact

I hope this helps.

as long as you own minecraft then there is no charge to play it or play online on PC. just install the xbox app and install minecraft done, if you don't own minecraft is when it will either ask you to purchase it or sub to gamepass to get it.

when minecraft is installed it just creates an encrypted folder on whichever drive you want to install to, this folder can easily be removed once you uninstall minecraft. the encrypted folder is the only drm for the xbox app.

you can just use a local account on windows but to use the xbox app you need to be signed into the microsoft store and the xbox app. windows itself does not need to be signed into with an account.

Hi Lori, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Currenlty there's an issue with the Mojang Servers that are causing this error.



https://x.com/MojangStatus/status/1800101837304987819

It should be solved soon.

I also recommend you contact Xbox Support.

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi Jelle! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transaction. If you have found the transactions, use the same Microsoft account to log out and re-login to Microsoft Store and Minecraft Launcher.

If you're unable to find the Minecraft game transaction, this means that the game was purchased on a different account. Please check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl