minecraft freezes at menu

Hello!

Thank you for keeping us updated. We recommend utilizing the article entitled
Game Freezes or Stops Responding on a Windows 10 Device in order to resolve this issue. Be sure to let us know the results!

Hola, asumiendo por el nombre que usted pone que es en español, supongo que ese es su idioma.

Este error que nos comenta puede tener múltiples causas, desde problemas con su targeta de video GPU, fuente de Poder, memoria RAM hasta problemas relacionados con el Software.

Comencemos por lo mas sencillo, actualizar la version de su Direct X... aqui le dejo el siguiente link para que pueda proceder con esto y escoja el indicado para su sistema operativo:

https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

Háganos saber si se soluciona el problema o necesita que le sigamos asistiendo. Un saludo

-[Translation - Hello, assuming by the name you put that is in Spanish, I guess that's your language.

This error that tells us can have multiple causes, from problems with your GPU video card, power source, RAM memory to problems related to the Software.


Let's start with the simplest, update the version of your Direct X... here I leave the following link so you can proceed with this and choose the indicated for your operating system:

Https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

Let us know if the problem is solved or you need to continue to attend. A greeting]

I've already done all that, it does not work.

I repeat, it happens when the game connects to Xbox Live. My laptop is unusable every time it happens, I have to force it off, and sometimes when restarting the game it is completely rebooted, that is, all data is deleted.

When that happens, it desynchronizes from Xbox Live and the game goes perfectly.

The solution would be to not connect to Xbox ... but that would be like downloading the pirated game.

Hi there!

Thanks for reaching out! I'm sorry to hear about the issue with Minecraft on the Xbox app. Corrupted data may cause
the app to not to work properly.



Here are two steps on how to isolate system issues:

Method 1erform a clean boot,
this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the
link on
how to perform a clean boot.

Method 2:
Here is a
link
on how to download Apps Troubleshooter.

• Have you tried to uninstall/re-install the Xbox App?

Here are steps below on how to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*|
Remove-AppxPackage

4. Hit Enter.



Launch Windows Store and download Xbox App.



I hope this helps.
Let us
know the results

Tengo una laptop HP 1000 con Windows 10 Pro, El procesador es un Intel Celeron de dos núcleos a 1.8 GHz, 4 GB de Ram e Intel HD Graphics, con DirectX 12

-[Translation - I have a HP 1000 laptop with Windows 10 Pro, the processor is a dual-core Intel Celeron to 1.8 GHz, 4GB of Ram and Intel HD graphics, with DirectX 12]