Minecraft forced me to purchase again but now I can't use my original account

yes i am on pc i am logged in on the microsoft store, xbox and the minecraft launcher and im also using the account i used to purchase the game, yet i cannot go on my minecraft profile on the website without being forced to log in and when i press the log in button it just asks me to log in again

This does not answer the orignal question, this simply offers a way to reset the password. The problem is that the users original Gamertag is no longer associated with the email address that was used to purchase Minecraft, and a new Gamertag was created and assigned to that same email. The user wants to use their original Gamertag and therefore have access to their purchased Minecraft.

I am having this same issue. My Microsoft account did not recognize my Gamertag, I was asked to create a new one. Now when I logon I only see the new Gamertag, and I do not get credit for purchasing Minecraft, therefore I'm being promtped to buy it again. I would like my Gamertag (which was successfuly migrated in April 2021) to be associated with my Microsoft account email. THIS is the issue I think the original post refers to.

Thanks to any help you can provide.

Hi Nkosana23,

I have been contact with Minecraft support for possibilities to recover my Minecraft account. They mentioned my Minecraft account is associated with my original Microsoft account. Not the newly reopened account, even I used the same email address for reopened Microsoft account. In this case, what should I do? Can you help me associate or link my newly reopened account to my original account which the hacker deleted? If not, does it mean all my purchase with my original Microsoft account will be lost?

Thanks,

I apologize if this was vague, there was originally one xbox nametag associated with the microsoft account, this one held my purchased instance of minecraft. One day it prompted me to enter a nametag, I entered it, and a new nametag was created that didn't have the instance of minecraft purchased. I cannot access the original nametag and it keeps prompting me to purchase minecraft.

Hi, having the same problem, it was sorted for a while but now back again, I can't use the funds in my Microsoft Account my original call was sent to the advocacy team to resolve. It happened after I added a new credit card to my account, when I removed
it the problem went away for a few days, now it's back and I can't use the cash in my account again. Will you let me know if get your problem sorted ?