Minecraft for Windows 10 not able to get the 1000 coins

Hi. I purchased Minecraft Windows 10 edition Master Collection for my son. He sent me the request to purchase from his Microsoft Account and I approved the purchase and made the payment. However his 1000 mine coins are not showing up. I saw online it's saying
this is because I made the purchase under my Microsoft Account. However it only gives him the option to download the game under his Microsoft Account and asked under mine for me to purchase the game. How can he get his 1000 mine coins that we paid for?

Show me proof u made the purchase

If u did Make the purchase u should probably report it

Hey Fisher Family

Thank you for reaching out. If you are able to see the purchase for the Starter Collection under your

Order History but still don't have access to the coins or skin packs, we suggest contacting Mojang.

Hi Marge,



Thank you for reaching out to us! I'm sorry to hear this is happening.

By any chance have you tried having him sign out and sign back in his account on the game to see if this will refresh the game and show the 700 Minecoins? Is the account your grandson is using the account where the purchase was made through?

Hope to hear back soon.

If you have Minecraft Bedrock Edition for Xbox One, then you would be able to use that to install Minecraft from the Windows 10 store and play yes. Is that what you're asking for? Should be able to get it from the Windows 10 store and searching for Minecraft.