Minecraft for PS5 : "Oops! Looks like this Microsoft Account is already linked to a...

Riley Brown2304 · Mar 31, 2025 at 1:32 AM

It says the account is already linked to another playstation account even though it's a BRAND new account also it mentions my old account that I will not be able to access as it was a parent managed account and I can't log into the email as the code is sent to my mums old phone (which we don't have anymore) please reply to this question as soon as possible.

Kindly regards Riley

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

:)

Yanyannnn

Hello LoganHurley,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Joel M77

Hi Riley, my name is Joel, and I'm an Xbox gamer, just like you. I'm here to help you with any problems or questions you may have.

Riley, Microsoft does not have any type of record of the accounts that the user links to other games and platforms, so in your case that you use this game from another platform other than Xbox, you must communicate directly with PSN support in the first instance and then with Minecraft support, although only PSN support can verify the profile that has that account associated with its platform.

Please note that this is only a public forum, I will respond to you in a short period of time as far as possible apologizing in advance for any delay in replying. I am simply a user trying to provide information and knowledge that may be useful to others, I am not an employee of Microsoft.

Regards

Yanyannnn

Hello LoganHurley,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to fix the issue with Minecraft on your PS5. Just a reminder, we are not able to double check the account or the devices that is connected to your account. Only Minecraft are able to see further things on your account since they can access it on their end for double checking.

It sounds like you've already tried a lot of troubleshooting steps, but I'll do my best to help.

One thing you could try is unlinking your Microsoft Account from any other PlayStation Network accounts that it may be linked to. You can do this by going to the Microsoft Account website and navigating to the "Security" section. From there, you can select "More security options" and then "Apps and services." Look for any PlayStation Network accounts listed there and unlink them.

If that doesn't work, you may need to contact Minecraft support directly and explain the situation to them. They may be able to assist you further with resolving the issue.

For you to be able to contact Minecraft support, you may open this ink on a new tab/window https://help.minecraft.net/hc/en-us.

I hope this helps!

Microsoft Community Moderator

{Watson}

If anyone is having the "Oops! It looks like this account is already connected." error. The best way I did it was to delete the Microsoft account and then go back to the PlayStation 4 Minecraft to get the code again. then you repeat and you will get
your account back.

Ricardo Lechuga

Hi Juan! My name is Ricardo an independent advisor ready to help you with this situation!

Your son's account has already been linked to a Microsoft account already, to solve the situation you need to use the same Microsoft account linked to the game, as there's no way to link a different one

Support can't change the account linked

Minecraft for PS5 : "Oops! Looks like this Microsoft Account is already linked to a...