Minecraft Dungeons Refund

smatch · May 29, 2020

Good day,

I recently purchased Minecraft Dungeons on my PC. I downloaded it, opened it and attempted to play it. I had not realised my computer would not be able to run it, and my whole computer ground to a halt; as such, the game is unplayable. I then purchased it
on my Switch (for which it is working fine), in the hopes that I would get a refund for my PC. I contacted support, asking for a refund, as I don't need the version of Dungeons that I have on my PC anymore, and I was denied a refund. I understand that there
is a no refund policy for games that have been played already, however, I literally only opened it and
attempted to play; this is what the person looking into my request believes was me "playing or consuming" the game. I did not get to play, I got to be anxious and frustrated at a product that I had been waiting for for a long time, which failed.

I'd like a refund please, I do not have the money to waste £25 on something that doesn't work. Thank you.

:)

lxSakuraixl

I bought minecraft dungeons from the official website minecraftdungeons.com and I bought minecraft hero pass for dungeons on microsoft store on my web browser but it wont install and it wont link to my xbox live microsoft account which is linked to my minecraft
dungeons account

I need help or a refund please...

go to xboxone.com/refund and you should be able to return what you want to return.

StuartATrueRed

The only way to request a refund is by logging in with the account you used to get Minecraft Dungeons here
xbox.com/refund. Then continue from there.

smatch

Dell Inspiron 15 7580 with:

Intel Core i7-8565U 1.8GHz

[table][tr][td]2 GB NVIDIA GeForce MX150[/td][/tr][/table]

8GB RAM total (I have to spare some for the rest of my computer so I can't hope to allocate all of it to Dungeons)

Plenty of storage

The latest update of Windows 10

I think the biggest kick was the RAM, my computer just couldn't give the game enough.

I'll go to support, I just wasn't able to find any way of doing that for the UK. Maybe you know a place that I haven't looked?

Tezzarrific

PC store refunds have to go through microsoft support.

what computer do you have as the game needs the following to run

An Intel Core i5 at 2.8GHz or an AMD equivalent.
NVIDIA GeForce GTX 660, AMD Radeon HD 7870 or equivalent GPU that supports DirectX 11.
8GB of RAM, 2 GB of VRAM.
6GB of free storage.
A 64-bit version of Windows 10, Windows 8, or Windows 7.

ScottTHEscammeR

In the future you can do a Google search and find some sites that will automatically check your computer against the required specs for a specific game

Minecraft Dungeons Refund