Minecraft Dungeons & Migration

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Stoyyan in this case, I recommend contacting Mojang support directly to find out what happened to the migration process.

https://help.minecraft.net/hc/en-us/requests/new

hi i already uninstall and reinstall using the xbox app but it still show the same on the launcher as for both minecraft dungeon and minecraft bedrock are available in my order history but for the java minecraft i bought it from mojang which have already been migrated to my current microsoft account

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft Dungeons game.

Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft Dungeons license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft Dungeons Deluxe edition.

From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Alessandra! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft Dungeons game.

I'm afraid it is not possible to transfer any game license from one Microsoft account to another.

Based on your description, the error suggests that the system can't find the Minecraft Dungeons game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft Dungeons game.

From there, check if you have any Minecraft transactions. If you have found the transactions, sign out from the launcher then use the same Microsoft account to login to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Minecraft is available on Xbox Game Pass
https://www.xbox.com/en-US/games/minecraft. Minecraft Dungeons is available thru Game Pass on Xbox and PC

https://www.xbox.com/en-US/games/minecraft-dungeons.