Minecraft doesn't want to install properly.

Chakov · Nov 23, 2022

Hello,

I've encountered a problem while trying to install Minecraft. Whenever I got to the Microsoft Store and click install it shows me the progress and then goes back to the install option. When I look up Minecraft in the search bar it shows me I only have the Minecraft for Windows Version. I payed and own for the Java and Bedrock version. One thing that might cause the issue is that I'm logged on to the computer (as a user) on a different account than the one I used to purchase the game. If that causes the issues I would greatly appreciate support on how to fix it. Also, I tried downloading the launcher (mind you, on the Microsoft account I bought the game with) on the minecraft.net website and it says that there was an error while trying to install the game (image below). If you could help me with the problem I'd greatly appreciate it, Thank you

:)

Eletricdrum

Hi, my name is Fernando and I am an independent consultant for Microsoft products.

Check if your windows and all its services are up to date:

- Open Settings, click Update and Security and then Windows Update;

- Click Check for Updates;

- Click the Download and Install Now option, if available;

Be sure you have the update version 22H2 installed:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that click repair and then restore, open the app and try again.

If the issue persist:

- In the windows search bar type "Powershell"

- Right click and select open as administrator

- Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers"

Wait for the process to finish and then restart the PC and open the gamepass app, it will ask you to reinstall the gaming services, install it, and try again.

Login with the account that you used to purchase and play the game on the following link:

https://account.microsoft.com/billing/orders

Go to "Purchase History" and check if the game in question is in the list.

Just change the filters if the game has been purchased more than 3 months.

You can check it too through the Xbox site:

Login with the account that you used to purchase and play the game:

https://www.xbox.com

Search for the game in the search bar, it should appear with the button to install.

Chakov

Thank you, the issue is fixed now

Eletricdrum

Good news!!!

Feel free to reach us if you have any other issue...

Nkosana23

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

Here is a thread with a possible solution for a similar issue to the one you're currently faced with: https://answers.microsoft.com/thread/7e69ac50-c631-47df-a38e-ddda8adf15ee

It states the following:
Try running the Windows Store apps Troubleshooter.
Try resetting the Store cache.
Reinstall Store.
Do a repair install.

I hope this helps.

brandiesel1

Just tell them the game doesn't work properly and you want your money back.

Minecraft doesn't want to install properly.