Minecraft doesn't register my payment

Discus and support Minecraft doesn't register my payment in XBoX Accessibility to solve the problem; So I had bought minecraft java and bedrock from the official minecraft website, and while my bank account did register the payment, both the website... Discussion in 'XBoX Accessibility' started by Doge4568, Jan 25, 2025.

  1. Doge4568
    Doge4568 Guest

    Minecraft doesn't register my payment


    So I had bought minecraft java and bedrock from the official minecraft website, and while my bank account did register the payment, both the website and my launcher show that I have yet to buy minecraft.

    I did use the correct e-mail.

    :)
     
    Doge4568, Jan 25, 2025
    #1
  2. Doge4568 Win User

    Minecraft doesn't register my payment

    The purchase shows as "pending"

    Should I just wait, or is it some error with the transaction?
  3. Rodrigo Oliver Win User

    Minecraft doesn't register my payment

    Hello Doge4568,

    It's a good idea to contact support and verify if there's any issue.
  4. Rodrigo Oliver Win User

    Minecraft doesn't register my payment

    Hi Doge4568, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, reset the store and try installing the game again.

    To Reset the Store, Press the Windows Key + R > Type WSReset.exe and press Enter.

    Then, on the Microsoft Store, type your game name: "Minecraft".

    Load the game page and click on "Install".

    In case it does not work, please, look for the purchase in your Transaction History.

    Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

    Then, copy the order number and contact Xbox Support.

    https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Agent"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  5. Tyan Rubridy Win User

    Can't change Country/Region as it's hard-coded into the "Billing Contact Information" page.

    Hi JohnnyXeo,

    Thanks for the response.

    Correct, the payment card was provided to me by a Norwegian bank and registered to my Norwegian address.

    The Billing Information Screen doesn't require any payment information before landing on that page, so it looks like that Microsoft have my account details registered as a UK citizen.
  6. Cixelsydt33l Win User

    Can't add new methods of payment

    I did finally get the method of payments to update. Just had to buy something in the store to get it to work. But my Xbox 360 still doesn't register with Xbox Live correctly.
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Minecraft doesn't register my payment

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